According to Metric statistics, the total revenue of the 5 platforms Shopee, Lazada, Tiki, Sendo and Tiktokshop in the first 6 months of the year is estimated at 156,000 billion VND, an increase of nearly 80% over the same period in 2023.
According to the report "E-commerce in Southeast Asia 2024", Vietnam has surpassed the Philippines to become the region's 3rd largest e-commerce market, with a lot of growth potential.
Recently, the e-commerce platform has introduced a policy that allows orders to be canceled or returned. Even while they are in transit. However, this new policy is receiving mixed opinions.
Unlike before, if the seller had prepared the goods for delivery, the buyer had to wait until the order was received to be able to return the goods, now it is possible to cancel earlier. For many buyers, this change is quite convenient.
"I can cancel anytime I like, I can choose to buy another item, I don't have to waste time going out to buy things," said Mr. Pham Duong Hoang, Cau Giay district, Hanoi .
"With an early cancellation policy, I don't have to waste time but can cancel right there and choose a new product," said Ms. Nguyen Phuong Anh, Hoang Mai district, Hanoi.
However, many sellers are concerned that if the cancellation rate is high, it will lead to increased sales management costs. Not to mention, they also face the risk of being made difficult by competitors by placing orders and then canceling them, leading to loss of time and costs.
Answering the concerns of the seller, representative 1 e-commerce site states that sellers will not incur additional shipping charges or failed order rates from this policy.
Mr. Phan Manh Ha - Shopee's External Relations Director said: "Sellers will not be charged for unsuccessful orders, will not be affected by the return and refund rate, and will not need to pay any shipping costs during this period. We will coordinate with the carrier to carefully review these requests to ensure harmonious interests between sellers and buyers."
According to experts, these new regulations seem difficult but in fact are good for both sellers and buyers on e-commerce.
"This is good for sellers because sellers who offer this policy will of course be chosen by more buyers because it is a preferential treatment, creating more convenience in the purchasing process," said Mr. Nguyen Binh Minh - Member of the E-commerce Association.
According to Metric statistics, the total revenue of 5 e-commerce platforms Shopee, Lazada, Tiki, Sendo and Tiktokshop in the first 6 months of the year is estimated at 156,000 billion VND, an increase of nearly 80% over the same period last year. Rapid growth requires e-commerce platforms to have many policies to increase competition and attract users.
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