Provincial Social Insurance Survey, Satisfaction Assessment 2025: Listening to Serve Better

This activity is carried out according to Plan No. 1618/KH-BHXH of Vietnam Social Security and Plan No. 710/KH-BHXH of the provincial Social Security, with the goal of objectively assessing the service quality of the Social Security agency and organizations participating in service provision, as a basis for the provincial Social Security in particular and Vietnam Social Security in general to perfect business processes, continue to reform administrative procedures, and gradually improve the quality of public service provision of the Social Security agency.

In addition, the survey results are also the basis for the Social Insurance agency to participate with competent State agencies in developing, supplementing, and perfecting policies and laws on social insurance, unemployment insurance (UI), and health insurance (HI).

Provincial survey scale

The 2025 survey was implemented across the province with a total of 2,457 ballots, distributed equally to the Provincial Social Insurance Office and grassroots social insurance agencies. The survey ballots were issued with the stamp of the social insurance agency, collecting information directly at people's homes, medical examination and treatment facilities, pension payment points, social insurance - health insurance collection points or at the "one-stop" department.

5 groups of subjects surveyed

Based on the guidance of Vietnam Social Security, the provincial Social Security will conduct a survey on 5 specific groups of subjects, including: (1) People who come to transact directly at the One-Stop Department of the Social Security agency; (2) Individuals and organizations conducting electronic transactions with the Social Security agency; (3) People participating in voluntary social insurance and family health insurance through collection service organizations; (4) People receiving monthly pensions and social insurance benefits through ATM accounts; (5) Patients or relatives of patients who receive medical examination and treatment using health insurance cards at medical facilities.

The subjects were selected for survey by systematic random method for transactions arising in the period from March 2025 to the end of August 2025, ensuring representativeness and objectivity in the synthesis results.

Absolute security, transparency in information collection

The provincial Social Insurance affirms that all information of individuals and organizations participating in the survey is kept absolutely confidential and is only used for statistical and analytical purposes to improve service quality. Officials assigned to conduct the survey are all given professional guidance, have letters of introduction and official cards when contacting people, ensuring proper procedures, publicity and transparency.

The provincial Social Insurance looks forward to receiving comments and assessments from organizations and individuals regarding the services of the Social Insurance Agency. The comments and feedback received through the survey will be an important practical basis for the provincial Social Insurance to continue to innovate and further improve the quality of service, increasingly better meeting the satisfaction of participants and beneficiaries of social insurance, health insurance and unemployment insurance policies.

Warning people to be vigilant against fake calls

In parallel with the survey implementation, the provincial Social Insurance warned people to absolutely not provide personal information to any calls or messages claiming to be "Social Insurance officers" requesting "data synchronization", "account verification", "citizen identification update" or threatening to "stop payment of benefits".

The provincial Social Insurance does not make phone calls or send text messages asking people to provide personal information, account numbers or OTP codes. All satisfaction surveys are only conducted directly, with valid survey forms and stamps from the Social Insurance agency.

When in doubt, people need to directly contact the Social Insurance agency where they are participating and receiving benefits or call 02723.522.122 - 02723.821.764 for support and verification, and immediately report to the police if they detect signs of fraud./.

Kim Pha

Source: https://baolongan.vn/bao-hiem-xa-hoi-tinh-khao-sat-danh-gia-muc-do-hai-long-nam-2025-lang-nghe-de-phuc-vu-tot-hon-a206347.html