In recent years, Ho Chi Minh City has continuously "transformed" its bus system, improving the service quality of its drivers and attendants - Photo: CHAU TUAN
The Public Transport Management Center (under the Ho Chi Minh City Department of Construction) has just requested transport businesses operating on subsidized bus routes to implement the program "Appreciation for bus drivers and service staff in 2025".
Accordingly, each unit and enterprise scores drivers and bus service staff on professional skills and competes for rewards.
For drivers, the criteria must ensure traffic safety; not violate road traffic laws; passenger safety. Especially support passengers enthusiastically, the rate of trips reaching over 95% through the control system.
In addition, drivers who return property left behind by customers, participate in catching robbers, actively participate in movements... are "plus points".
For bus attendants, the criteria is not to be complained by passengers; always support passengers wholeheartedly, especially the elderly and children.
In addition, flight attendants also get "extra points" if they return property left behind by customers, participate in catching robbers, and actively participate in the movement.
The center representative said that the units will evaluate the work process of bus drivers and attendants for at least 1 consecutive year from May 1, 2024 to May 31, 2025. Each unit will propose 1 driver and 1 bus attendant to show gratitude and award to the center before June 12.
In case of proposal, the unit needs to send supporting documents such as score sheet, achievement report, certificate of merit...
"Over the past time, Ho Chi Minh City has always set the goal of improving the service quality and service attitude of the team of drivers, flight attendants, and operators as the top priority. From there, it will attract more people to travel by bus, building the image of friendly, safe, and reliable buses.
To encourage drivers and flight attendants, the center also regularly records cases of good service, enthusiastic guidance to customers, and returning property left by customers on the vehicle.
From 2020 to present, the unit has rewarded hundreds of drivers and flight attendants for good service.
In addition, the center coordinates with units to develop bus infrastructure, improving quality in the coming years," the center representative shared.
Source: https://ttbc-hcm.gov.vn/cham-diem-tai-xe-tiep-vien-xe-buyt-o-tp-hcm-de-nang-cao-chat-luong-phuc-vu-1018913.html
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