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Digital transformation: The driving force for breakthroughs in the activities of the Capital Trade Union

In recent years, digital transformation has not only become a mandatory requirement for socio-economic development, but also opened up strong innovation opportunities for trade union organizations.

Hà Nội MớiHà Nội Mới25/11/2025

In Hanoi , many technology application models have been systematically deployed, contributing to improving the effectiveness of union member care, improving management quality, and modernizing union activities in a more professional, flexible and closer direction to workers.

Digital platform expands the “operating space” of the Trade Union

Since 2022, the Hanoi City Labor Federation (HLF) has identified digital transformation as one of its key tasks. The development and use of union member management software, internal digital platforms, etc. have gradually formed a digital ecosystem throughout the system. Connected data helps unions at all levels easily look up and grasp information on union members and grassroots units, thereby organizing more realistic care and monitoring activities.

Another highlight is that the website, fanpage and information channels of the City Labor Federation have also been innovated in an intuitive and easy-to-access direction. The information content is fast, diverse and highly interactive, helping union members to update union policies and guidelines as needed; at the same time, creating a forum for workers to share opinions and reflect on difficulties.

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A training program to improve the qualifications of union officials and workers. Photo: Van Luan

Not only stopping at management activities, the Capital Trade Union also prioritizes applying technology to better care for union members' lives, especially the group of workers in industrial parks and export processing zones.

During the pandemic and the production recovery period, Hanoi Trade Unions at all levels have used online platforms to disburse support, connect jobs, promote labor safety, and help workers quickly access policies despite limited travel conditions. The "Self-managed Workers' Group" model has digitized member data, supported monitoring the situation of the dormitory area, and promptly shared difficulties with workers far from home.

Towards a modern - flexible - close Trade Union organization

It can be seen that the digital transformation process is helping the union change its way of operating, from the traditional model to online - multi-platform. Not only at the city level, at many grassroots unions, digital transformation has really gone into depth, becoming a "lever" to improve the quality of operations. The picture of digital transformation in the Capital's Trade Union system is clearly shown through typical models in schools, hospitals and businesses.

At Bac Phu Secondary School (Da Phuc Commune), the School Union is one of the pioneers in promoting digital transformation, considering it an important direction to improve the quality of teaching and learning. According to Mr. Pham Van Tinh, Chairman of the School Union, the school has invested in synchronous technology infrastructure: 100% Internet coverage, smart TV system, interactive board, modern computer room. Student management software, scorebooks, electronic contact books, digital signatures, electronic record storage... help significantly reduce administrative work, while improving management efficiency.

If in education , digital transformation helps improve the quality of teaching and learning, then in the health sector, it is opening up a more modern way of serving patients. At Hanoi Dermatology Hospital, digital transformation is considered a "strong transformation", with the active support of the Trade Union. The hourly appointment system, automatic reception kiosk, cashless payment, online test results, electronic medical records... help reduce waiting time, increase transparency and improve the patient experience.

In many businesses, the Union has initially applied mental health care applications, organized online competitions, and held discussions on digital platforms. This creates a new and flexible living environment for union members, especially the younger generation of workers who are familiar with technology applications.

Grassroots unions also contribute to promoting the application of technology in production and management. Emulation movements for initiatives and technical improvements are encouraged and implemented through the digital environment, creating a strong influence and promoting a culture of innovation in the workforce.

According to the Hanoi City Labor Federation, in the context that Hanoi is promoting the construction of smart cities and developing high-quality human resources, the task of digital transformation of the Trade Union organization is becoming more urgent. The results achieved in recent times show great potential and the right direction, but at the same time also require more efforts.

Accordingly, the Capital Trade Union will continue to strongly innovate its operating methods, invest more in digital infrastructure, standardize data, increase connectivity and consistency throughout the system. Trade union officials must truly become a pioneer in digital skills, communication skills and skills to support workers in the online environment. In addition, the legal environment and coordination mechanisms with departments, branches and businesses also need to be improved to facilitate the digitalization process.

In particular, the Trade Union must promote its role as a bridge between workers and businesses in improving digital skills. Training courses and skill-sharing programs on using digital tools need to be organized regularly to help workers promptly adapt to the requirements of the new labor market. The goal is to build a modern, civilized and sustainable workforce.

Source: https://hanoimoi.vn/chuyen-doi-so-dong-luc-tao-but-pha-trong-hoat-dong-cong-doan-thu-do-724559.html


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