Digital transformation creates strong changes in social security services

Digital transformation in the social security sector is becoming an important breakthrough to modernize the service administration. In Lao Cai, this process is being strongly implemented with the drastic participation of the entire Social Insurance sector, from technology infrastructure, data digitization to administrative procedure reform and enhancing online public services.

Social Insurance officials guide people to install and use the VssID application.

In recent years, Lao Cai Provincial Social Insurance has proactively built and completed the information technology system to meet modern management requirements. The network infrastructure is maintained stably, the data backup system is performed regularly, ensuring information security in all conditions. Professional software is continuously updated, supporting staff in professional work and creating conditions for organizations and individuals to transact faster. From the provincial to the commune level, the points of receiving documents are all connected synchronously, creating a unified, interconnected system, serving the management of big data and providing online public services according to industry standards.

One of the outstanding results is the authentication of data of social insurance, health insurance and unemployment insurance participants using personal identification numbers. By the end of November, the Provincial Social Insurance had authenticated more than 1.47 million people, reaching 99.97%, helping the industry's data synchronize with the National Population Database. Replacing social insurance codes with chip-embedded citizen identification cards not only improves accuracy but also contributes to limiting duplicate cards and incorrect personal information, creating a foundation for receiving and handling administrative procedures entirely in the digital environment.

People register for medical examination with citizen identification card.

Along with that, the Provincial Social Insurance continues to coordinate with the Department of Health to support medical examination and treatment facilities in creating and connecting data on driver's health certificates, birth certificates, and electronic death notices to the Health Insurance Assessment Information System Data Receiving Portal. By November 6, 2025, the province had created nearly 47,700 birth certificates; over 300 death notices and over 82,600 driver's health certificates to serve the tasks of Project 06.

The reception of patients for medical examination and treatment under health insurance via citizen identification cards or the VNeID application has also been deployed at all medical facilities in the province. 100% of medical examination and treatment facilities under health insurance in the area have received patients using citizen identification cards with chips/VNeID, with more than 3.2 million health insurance card information searches successfully performed, significantly reducing the time for procedures at medical examination and treatment facilities. People no longer have to worry about forgetting or losing their cards, and at the same time, management agencies can better control medical examination and treatment data, limiting abuse and profiteering of health insurance funds.

Ms. Nguyen Thi Canh in Dong Tam 1 residential group, Yen Bai ward shared: Before, when going to the doctor, you had to bring your ID card, health insurance card, and medical record book, but now you only need your citizen ID card. Everything has been integrated, including the medical record book in the VssID application. I find it very quick and convenient.

Bank staff complete procedures to register for salary payment through account for people.

Along with data modernization is a strong innovation in administrative procedure reform. The processes of receiving and returning results are standardized according to the one-stop and one-stop mechanism, ensuring transparency and timeliness. Hundreds of thousands of records are received and processed each month with a very high on-time rate, of which electronic records account for a large proportion thanks to the increasingly popular habit of using online public services. For the procedures of birth registration, health insurance card issuance and death registration, and settlement of death benefits, the Provincial Social Insurance has received and processed them stably, creating maximum convenience for people in important transactions in life.

The field of non-cash social insurance payments has also seen a strong change. The rate of pensioners and monthly social insurance beneficiaries receiving money through their accounts is over 83%. For one-time social insurance, unemployment and short-term benefits, the rate of payment through accounts is from 98% to almost absolute. This method not only increases safety and transparency but also reduces payment costs, in line with the digital payment trend of the Government and the Social Insurance industry.

Mr. Nguyen Van Chuong - Deputy Director of Lao Cai Provincial Social Insurance guides people to use the VssID digital application on mobile phones.

Not only focusing on technology, Lao Cai Social Insurance also pays special attention to improving the quality of service to people through online and direct support systems. During the year, the one-stop department of the industry has consulted and answered tens of thousands of people with a satisfaction index of over 90%. Communication work has been promoted in the press, social networks and dialogue conferences, helping people to fully access information on social insurance, health insurance, unemployment insurance policies as well as new transaction methods in the digital environment.

Digital transformation is not only an inevitable trend but also a driving force for the Social Insurance industry to improve service quality in a modern, transparent and convenient direction. The authentication of population data is almost absolute, the reception of patients by citizen identification card and VNeID is 100% deployed at medical examination and treatment facilities, along with the sharp increase in the rate of electronic transaction records, creating a very important step forward in the process of building a digital social security ecosystem.

Mr. Nguyen Van Chuong - Deputy Director of Lao Cai Provincial Social Insurance

Faced with the increasing demands of the national digital transformation process, Lao Cai Social Insurance continues to set the goal of improving digital capacity for its staff. The sector sets a requirement that by 2026, 100% of staff will be proficient in using digital platforms. Along with that, the Social Insurance agency will expand integration and data sharing with the police, health, and justice sectors; perfect utilities on the VssID platform; strengthen control of medical examination and treatment costs using technology; and continue to develop the rate of cashless payments to build a modern, people-friendly social security system.

People are instructed to submit applications online at the "One-stop" department of
Provincial Social Insurance.

The digital transformation achievements of Lao Cai Social Insurance in recent times show the determination to innovate and proactively adapt to the requirements of administrative reform in the digital era. With a synchronously built foundation and a consistent orientation to take people and businesses as the center of service, the provincial Social Insurance sector is gradually affirming its pioneering position in the digital transformation process of the locality as well as of the entire Vietnam Social Insurance sector.

Source: https://baolaocai.vn/chuyen-doi-so-tao-chuyen-bien-manh-trong-phuc-vu-an-sinh-xa-hoi-post888513.html