Quang Ninh province has a diverse terrain, stretching from the border, islands to remote mountainous areas, so ensuring a stable power supply for customers is always a big challenge. However, with the consistent philosophy of "taking customers as the center", the electricians in the mining area have turned the challenge into a driving force for innovation.
If in the past, the familiar image was that people had to put aside their work and go directly to transaction offices to carry out administrative procedures, now, the technological revolution has completely changed the face of electricity services. A multi-channel service ecosystem, deeply integrated on all digital platforms from website, zalo, facebook to Customer Care Center and especially connected with the National Public Service Portal. The boundaries of space and time have been completely erased. With just a smart device, customers can send requests for electricity services, from new power supply, changing contract information to reporting incidents or paying bills anywhere, anytime.
In particular, the great step forward in administrative reform of Quang Ninh Power Company (PC Quang Ninh) is the application of 100% online electricity services at level 4, allowing people not only to transact remotely but also to monitor and track the entire process of processing documents in a public and transparent manner. The breakthrough in management thinking is also clearly demonstrated through the flexible application of electronic signing methods, completely replacing paper documents with OTP authentication codes via customers' phones.
The effectiveness of the digital transformation revolution at PC Quang Ninh is quantified by convincing numbers. In the 10 months of 2025 alone, the Company received more than 37,000 requests for electricity services online. People's cash usage habits are also changing positively thanks to digital payment solutions, with the rate of customers paying cashlessly reaching 100%. This is a testament to customers' trust in the electricity industry's technology platform, and at the same time contributes to promoting the Government 's cashless payment project to go into depth.
From a macro management perspective, immediately after the Government issued Decree 58/2025/ND-CP dated March 3, 2025, the Northern Power Corporation and PC Quang Ninh promptly added the function of registering to develop self-produced and self-consumed rooftop solar power (RTS) on the customer care website. This is important for remote, isolated and island areas, helping customers access policies in a timely manner, thereby encouraging people to participate in the country's green energy transition roadmap.
Along with service work, PC Quang Ninh's digital transformation journey also focuses on grid management and operation. Up to now, 100% of customers in the province have installed electronic meters. This helps to completely eliminate subjective factors in recording indexes, ensuring absolutely accurate data, customers can proactively monitor and adjust their habits of using electricity economically and effectively.
Moreover, the “digital brain” of the Quang Ninh power grid is increasingly being perfected with a modern Remote Control Center, currently managing and operating all 21 110kV transformer stations in unmanned mode. All switching, monitoring or troubleshooting operations are performed remotely, helping to shorten the duration of power outages and improve the reliability of power supply.
Pioneering in technology is the project to renovate the 110kV Cai Lan transformer station into the first digital transformer station in the region. Here, the traditional copper cable system is replaced by advanced fiber optic cable, completely digitizing the data transmission and reception process, opening a new chapter in safer and smarter operation management. At the same time, facing the booming trend of renewable energy, PC Quang Ninh also effectively applies the functions of monitoring and controlling rooftop solar power sources on a digital application platform, helping to grasp the power structure in real time to operate the system optimally.
Evaluating the past journey, the representative of PC Quang Ninh's leadership emphasized: the achievements are not just statistics, but the crystallization of innovative thinking and tireless efforts of the staff. Digital transformation has helped businesses manage more effectively, but most importantly, it brings real value to customers and the community. In particular, determining this is a journey without stopping in the face of increasing social needs, PC Quang Ninh will continue to focus resources on perfecting digital infrastructure, accelerating smart grid projects and applying AI to better understand and serve customers.
Source: https://nhandan.vn/chuyen-doi-so-toan-dien-nang-cao-chat-luong-cung-cap-dien-post928550.html
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