Citizens send photos, authorities take action: A new approach at the local level.
For many months, to ensure the smooth implementation of the project to complete the technical infrastructure connection in the 7.2-hectare area of Vinh Phuc, Mr. Hoang Thanh Hong, Party Secretary and Head of the Front Committee of Residential Area No. 47, Ngoc Ha Ward ( Hanoi ), has been actively listening to all opinions and concerns of the people.
This project affects 77 households, 35 of which require complete relocation. In urban land clearance projects, even a few households disagreeing can cause construction to be stalled for months. But this time, the local authorities' approach has been significantly different.
In addition to direct dialogues, residents are guided to submit their opinions and suggestions through the QR code of the "Listening to the People" model. Issues regarding compensation, support, and relocation are sent directly to the Fatherland Front and the ward government. "Initially, two households disagreed with the government's compensation plan. The authorities went to their homes to persuade them, and those two households voluntarily dismantled and relocated. The opinions of the people during this process have been considered and directed for implementation by the Party Committee and the People's Committee of the ward," said Mr. Hoang Thanh Hong.
The noteworthy aspect lies not only in receiving feedback through technology but also in the speed of subsequent responses. Residents don't need to go to the ward office or wait for regular meetings; they simply take photos with their phones and send their feedback via QR code or the neighborhood's Zalo group. From there, the Ward Fatherland Front classifies and forwards the feedback to the relevant departments for processing according to their authority.
Ms. Doan Thi Loan, a resident of Ngoc Ha ward, said: "Issues such as dumping garbage at unauthorized hours, construction materials blocking walkways, encroaching on public spaces, etc., we took photos and sent them to the ward's Zalo group, and they were resolved immediately. Residents feel pleased that their opinions are being considered and addressed promptly by the authorities."
One typical case involved residents complaining about illegal barricades at the intersection of alley 376/14 on Buoi Street, hindering garbage collection and disposal. Following residents' complaints, the Ward People's Committee conducted an on-site inspection and requested the management of an apartment building in the area to remove all barricades, signs, and obstacles; and to remove vehicles and equipment encroaching on the area to restore the garbage collection site to its original state.
Not only in Ngoc Ha ward, but many localities in Hanoi are shifting the process of receiving public feedback from traditional meetings to the digital environment. In Giang Vo ward, the Vietnam Fatherland Front Committee of the ward has built a Zalo OA platform "Vietnam Fatherland Front Giang Vo Ward" as an official interaction channel between the Front and the people.
Members of the "Youth Volunteer Team for Digital Transformation" guide residents on using the Zalo OA application "Vietnam Fatherland Front of Giang Vo Ward".
Not stopping at just establishing a digital platform, in recent people's representative conferences, the "Youth Volunteer Team for Digital Transformation" was deployed to assist citizens with operations right from the beginning of the meeting. Ms. Nguyen Thi Mai Hoa (Residential Group No. 30) believes that this platform provides citizens with another close connection channel: "This will be a channel where we can be listened to, understood, guided, informed about the law, and have the opportunity to offer suggestions."
Meanwhile, Ms. Nguyen Thi Bich Van (Residential Group No. 28) commented that the application is designed to be easy to use and suitable for elderly people.
From the perspective of community organizations, Vice President of the Women's Union of Giang Vo Ward, Dinh Thu Huong, emphasized the factors of convenience and security: "People's personal information on the platform will be kept confidential." Through the Zalo Official Account (OA), Giang Vo Ward has encouraged residents to participate in resolving 5 "bottlenecks" in the area - long-standing issues affecting people's lives such as infrastructure, urban order, environmental sanitation, and public space management.
New approaches in mass mobilization work.
Clearly, the "citizens complain - authorities acknowledge - then ignore" scenario is over. This model demands faster and more transparent responses from the public administration. Mr. Nguyen Huu Chung, Head of the Economic , Infrastructure and Urban Planning Department of Ngoc Ha Ward, said: "Within 4 hours of receiving a complaint, the unit assigns officials to inspect and verify the matter within their jurisdiction to resolve it within their authority or advise the Ward People's Committee to resolve it on the same day. To date, about 85% of the opinions, suggestions, and complaints from the people have been resolved promptly."
According to Tran Thi To Tam, Chairwoman of the Vietnam Fatherland Front Committee of Giang Vo Ward, the feedback will be continuously compiled and forwarded to relevant agencies for consideration and resolution. Issues within the ward's jurisdiction will be handled by the People's Committee of the ward, and responses will be provided to the residents promptly.
People are using the Zalo Official Account (OA) application "Vietnam Fatherland Front of Giang Vo Ward".
According to Tran Thi Ha Giang, Chairwoman of the Vietnam Fatherland Front Committee of Ngoc Ha Ward, the "Listening to the People" model is not simply an application of technology, but a new approach in mass mobilization work, suitable for the requirements of modern governance and digital transformation at the grassroots level. Notably, the feedback is not limited to ordinary people's livelihoods but also extends to the responsibility of officials and civil servants, especially those in leadership positions, in performing their duties. "When people can monitor through their personal devices, public service responsibility is enhanced, contributing to building a more transparent and efficient government apparatus," said Ms. Tran Thi Ha Giang.
And as feedback becomes easier, citizens become more proactive in urban governance. From merely "making suggestions," citizens begin to participate in "offering ideas." From waiting for the government to handle things, citizens gradually become part of the process of monitoring and operating the city. This is also the most important change that digital transformation brings to grassroots public relations work: not only digitizing procedures, but also digitizing the relationship between the government and the people. And in that, technology is just a tool.
The key remains the proactive attitude of the public administration and its ability to respond genuinely to issues of public concern. When every suggestion is received, processed, and responded to transparently, the people's trust in the local government will be built in very concrete ways, starting from the most ordinary matters.
This interface allows citizens to submit feedback and suggestions after scanning the QR code.
Bui Huyen Mai, Chairwoman of the Vietnam Fatherland Front Committee of Hanoi City, affirmed that the Front's work must shift strongly towards the application of digital transformation in a substantive and effective manner, thereby promoting its role as a reliable bridge between the Party, the State, and the people.
To ensure the effectiveness of the "Listening to the People" model, the Chairman of the Vietnam Fatherland Front Committee of Hanoi proposed making it a highlight of the Front's system. For community officials, it is necessary to innovate methods of understanding public opinion, proactively apply technology, and utilize digital platforms and QR codes to "listen to the people" in a timely and practical manner.
Source: https://phunuvietnam.vn/chuyen-doi-so-trong-lang-nghe-nhan-dan-noi-238260512083758179.htm
Comment (0)