Promoting digital transformation in citizen reception activities

According to Chairman of the Committee for Citizenship and Supervision Duong Thanh Binh, the majority of opinions of the Committee agreed with the regulations on the form of online citizen reception to promote digital transformation in citizen reception activities, handling petitions, and resolving complaints and denunciations.

Vice Chairman of the National Assembly Nguyen Khac Dinh chaired the meeting. Photo: Pham Thang

On the morning of November 11, under the direction of Vice Chairman of the National Assembly Nguyen Khac Dinh, the National Assembly listened to the Presentation and Report on the examination of the draft Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciation.

Supplementing regulations on online citizen reception

The draft Law on amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations was presented by Government Inspector General Doan Hong Phong.

Accordingly, the draft Law omits 1/36 articles of the Law on Citizen Reception, 1/70 articles of the Law on Complaints; omits some contents in points and clauses of 4/36 articles of the Law on Citizen Reception, 1/70 articles of the Law on Complaints, 1/67 articles of the Law on Denunciation.

Government Inspector General Doan Hong Phong. Photo: Quang Khanh

Add 1 article to the Law on Citizen Reception, 1 article to the Law on Complaints; add the content of 3/36 articles of the Law on Citizen Reception, 6/70 articles of the Law on Complaints, 4/67 articles of the Law on Denunciations; amend and perfect 8/36 articles of the Law on Citizen Reception, 5/70 articles of the Law on Complaints, 4/67 articles of the Law on Denunciations; make technical amendments to 2/36 articles of the Law on Citizen Reception, 6/70 articles of the Law on Complaints.

The Draft Law focuses on institutionalizing the policy on reorganizing the apparatus of the political system, implementing a two-level local government; and arranging a system of inspection agencies to be streamlined, strong, efficient, effective, and efficient.

Specifically, remove regulations related to district level in receiving citizens, handling complaints and denunciations; adjust authority and responsibility in receiving citizens, handling complaints and denunciations according to the new organizational model of local authorities, People's Courts, People's Procuracies, and inspection agencies; strengthen the responsibility of heads of state administrative agencies and advisory agencies and units at all levels and sectors in receiving citizens, handling complaints and denunciations.

Delegates attending the meeting. Photo: Pham Thang

At the same time, institutionalize the Party's policy on breakthroughs in science and technology development, innovation and national digital transformation: supplement regulations on online citizen reception; promote the application of information technology, digital transformation, build a national database on citizen reception, petition processing, complaint and denunciation settlement to serve the work of citizen reception, petition processing, complaint and denunciation settlement.

Institutionalize the policy of promoting decentralization, delegation of power, and reduction of administrative procedures; overcome shortcomings, difficulties, and obstacles in implementing the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations, contributing to improving the effectiveness and efficiency of state management in citizen reception, complaint and denunciation settlement.

Strictly regulate the mechanism for collecting and receiving complete and accurate information in online citizen reception.

The report on the review of the Law project presented by Chairman of the Committee for People's Aspirations and Supervision Duong Thanh Binh stated that the majority of opinions of the Committee agreed with the Government's proposal and believed that the scope of amendments to the Law project is suitable to the current context, to meet the urgent requirements of stabilizing and implementing the 2-level local government organization model; at the same time effectively serving the promotion of decentralization, delegation of power, reduction of administrative procedures and improvement of the effectiveness of state management in the work of receiving citizens, handling complaints and denunciations.

Chairman of the People's Aspirations and Supervision Committee Duong Thanh Binh presented a report on the review of the draft Law amending and supplementing a number of articles of the Law on Citizen Reception, the Law on Complaints, and the Law on Denunciations. Photo: Ho Long

However, there are opinions suggesting that the drafting agency continue to review, carefully evaluate, and consider overcoming the limitations and problems of each law that have been pointed out through the overall review of the legal system as required in Resolution No. 110/2023/QH15 of the National Assembly and the results of the review, overcoming loopholes, problems, and inadequacies in policies and laws as required by the Party Delegation of the National Assembly in 2024, at the same time, research, propose, and supplement specific regulations to focus on improving the effectiveness of handling complaints and denunciations at the grassroots level, in order to overcome the situation of widespread complaints and denunciations that go beyond the level.

Clause 1, Article 1 of the draft Law supplements Article 3a on forms of citizen reception, which stipulates direct citizen reception and online citizen reception.

The majority of opinions in the Committee agreed with the provisions of the draft Law on online citizen reception to promote digital transformation in citizen reception, petition processing, complaint and denunciation settlement, contributing to facilitating citizens in exercising their right to complain and denounce, while reducing pressure at citizen reception offices.

View of the meeting. Photo: Ho Long

However, there are opinions suggesting that the Government further evaluate the effectiveness of the implementation of the online citizen reception model in the past time, the technical infrastructure conditions to ensure connection between the provincial citizen reception headquarters and the central citizen reception headquarters, between the provincial citizen reception headquarters and the provincial and commune-level citizen reception points...

Research, develop and simultaneously issue a Government Decree at the same time as the Law takes effect after being passed by the National Assembly, which details the procedures, rights and obligations of citizens, and responsibilities of state agencies in receiving citizens online, ensuring compliance with the infrastructure, economic and technical conditions of each locality, strictly regulating the mechanism for collecting and receiving complete and accurate information in receiving citizens online, promptly handling complaints, denunciations, recommendations and reflections.

There are suggestions to study and amend the regulations on places for receiving citizens in Clause 3, Article 2 of the Law on Citizen Reception to be consistent with the provisions of the draft Law on forms of direct and online citizen reception, supplement the explanation of the concepts of "online citizen reception", "direct citizen reception"; supplement the form of "direct citizen reception combined with online citizen reception" in the draft Law.

Source: https://daibieunhandan.vn/day-manh-chuyen-doi-so-trong-hoat-dong-tiep-cong-dan-10395177.html