During 2 days (April 1-2, 2024), the interdisciplinary working group of the Government Office and a number of Central ministries and branches led by Ms. Do Thai Ha, Deputy Director of the Department of Administrative Procedure Control, Government Office, had a working session with Ha Nam province to survey the implementation of the electronic interconnection process of 2 groups of administrative procedures (TTHC) including: birth registration, permanent residence registration, issuance of health insurance cards for children under 6 years old; death registration, deletion of permanent residence registration, settlement of burial fees, death benefits in the province.
On the afternoon of April 1, the Delegation visited and worked directly at the following units: Department of Labor, War Invalids and Social Affairs (LD-TB&XH) of Duy Tien town, Social Insurance of Duy Tien town.
During the working session in Duy Tien town, the delegation representative informed about the implementation of 2 groups of administrative procedures including: birth registration, permanent residence registration, health insurance card issuance for children under 6 years old; death registration, permanent residence cancellation, burial fee and death benefits settlement; discussed some new points to complete and upgrade software at the facility, synchronized with the general system.
These are essential groups of administrative procedures, closely linked to and generating citizens' rights and obligations, directly related to people's daily lives, and with a large number of subjects performing them.
Both groups of administrative procedures are implemented with the goal of improving the quality of service for people based on the application of the National Population Database, the electronic identification and authentication system, and the electronic chip-embedded Citizen Identification Card. At the same time, it contributes to improving the efficiency of management, simplifying administrative procedures, reducing time and costs, helping people soon enjoy the practical results of digital transformation, the application of information technology, connecting and sharing information and data between the National Population Database and the electronic household registration and management system, the Social Insurance Database, the information system of the health sector, the labor, war invalids and social affairs sector, etc.
According to preliminary calculations, the implementation of electronic interconnection for these two groups of administrative procedures will reduce or reuse at least 9 types of documents; reduce costs of copying documents and processing results; shorten the time for circulating documents; overcome the situation of incorrect information and falsified documents; simplify and create favorable conditions for individuals and organizations when performing administrative procedures; improve the sense of responsibility and service quality of state administrative agencies; contribute to promoting the formation of digital citizens and digital society.
The report to the delegation on the results of public service implementation for 2 groups of administrative procedures in Duy Tien town showed that: in the field of social insurance, from November 21, 2022 to March 14, 2024, the town's Social Insurance received 163 valid dossiers to support beneficiaries of funeral allowances on the public service portal, and resolved 123 dossiers (reaching a rate of more than 75%).
In the field of Labor, Invalids and Social Affairs, from November 2022 to March 14, 2024, the Department of Labor, Invalids and Social Affairs of the town received and resolved 905 records, of which 230 records requested funeral expense support, 378 records were terminated, 279 records were new and adjusted; 26 records of funeral expense support for meritorious people receiving monthly allowances were resolved and only 2 records are being received...
The implementation of public services for birth registration, permanent residence registration, and issuance of health insurance cards for children under 6 years old has been effective.
During the implementation process, the Social Insurance Agency and the Department of Labor, Invalids and Social Affairs of the town encountered some difficulties and problems such as: the software already had a form for declaring support for funeral expenses, but people did not have a digital signature, so they still had to declare a paper copy for people; the software was not synchronized with the local software, so officials still had to use 2 software at the same time, which took a lot of time to receive and process; when declaring death certificates and funeral expenses, people did not know how to create an account; there were still invalid records due to incorrect social insurance codes...
Through the survey, the Working Group assessed that the two units, the Department of Labor, Invalids and Social Affairs of Duy Tien town and the Social Insurance Agency of Duy Tien town, have performed well their advisory, monitoring and urging roles in the implementation of the two groups of administrative procedures; strictly implemented the regulations on the implementation of the process of receiving and handling records by field; the infrastructure system, information technology equipment were invested, and software was applied in receiving and handling records. In addition, they have coordinated well with relevant levels and sectors in implementing the two groups of administrative procedures.
The working group also pointed out some limitations, discussed and provided guidance to remove difficulties and obstacles so that agencies and sectors could better implement the two groups of administrative procedures in the area in the coming time; improve the quality of online public services, online payments, and other utilities on the Public Service Portal, bringing benefits to people in reducing travel time and costs.
At the same time, it helps state agencies improve management efficiency, service quality, ensure the rights of participants and beneficiaries of social insurance and health insurance policies; promote the implementation of administrative procedures in the electronic environment, build e-government, improve the quality of public services, reduce negativity, inconvenience, time and costs for people, contributing to promoting socio-economic development in the area.
Thanh Ha
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