Hanoi brings public services to people's homes with "mobile offices"

Hanoi City will bring public services to residential areas and suburbs through "mobile offices" on buses and trams to help people, especially workers and the elderly, access administrative procedures more quickly and conveniently.

Vice Chairman of the Hanoi People's Committee Truong Viet Dung has just approved the policy of implementing a series of new models to bring public services closer to the people, especially vulnerable groups, workers, the elderly and people with disabilities.

Chairman of Hanoi People's Committee Tran Sy Thanh inspected activities at the Public Administration Service Center.

These models are implemented by the Hanoi Public Administration Service Center, including: Community public administration service points; mobile public services; public administration collaborators and public service kiosks located in residential areas.

Notably, Hanoi will renovate old buses and trams into “mobile offices” equipped with computers, printers, scanners, and high-speed internet access. These vehicles operate on a fixed schedule, once a week in suburban areas, twice a week in industrial zones, and periodically in densely populated areas. Here, people can be supported to create electronic identification accounts, submit online applications, scan and digitize documents, pay fees, and check the status of their applications on the spot.

The public service kiosk system will be installed in urban areas and large supermarkets such as Times City, Smart City, Aeon Mall, Co.opmart... The kiosk allows procedures to be carried out at any time, even after working hours, with free wifi, printing of receipts, online fee payment and especially integrated multilingual AI virtual assistant to support the elderly and the disabled. In residential areas, the kiosk will be located at cultural houses, medical stations or community activity points, serving both evenings and weekends with direct support from public postal staff.

In addition, Hanoi has also mobilized a force of public administration collaborators, including law, administration, information technology students, youth union members, retired officials, and union members. They will directly guide people in using online public services, disseminate new policies, and survey satisfaction levels.

According to the Hanoi Public Administration Service Center, the goal of the models is to change the way of serving: from "waiting for people to come" to "proactively coming to people", helping to save travel time, reduce paper documents, increase transparency and improve community digital capacity. This is also a step to concretize Resolution 66/NQ-CP of the Government , setting the goal that by 2026, 100% of eligible administrative procedures will be provided online.

According to VNA

Source: https://baobacninhtv.vn/ha-noi-dua-dich-vu-cong-den-tan-nha-dan-bang-van-phong-luu-dong--postid427319.bbg