Guest washed all towels, changed trash bags, gave host chocolate, netizens compared to angel

Chocolates given by guests to the host and cleaner - Photo: NVCC

Recently, Mr. Khanh Vu (born in 1981, living in Regina, Canada) made Vietnamese netizens excited when he shared his story on a group. His family currently runs an Airbnb business in this city.

He said the guest stayed for 5 nights. When he checked out, he was surprised to receive a special gift. It was chocolate bars with a message: "For the cleaning lady", "For you...".

Not only was he surprised, he also saw bags of trash carefully sorted and placed neatly in a corner of the house.

"I feel sorry that the app doesn't have 10 stars for me to give customers. Here, I usually wash towels, duvet covers, and bed sheets in the washing machine and dry them at home. So when I see customers washing them for me, the cleaners will save time waiting for them to wash them," he said.

Garbage is carefully classified - Photo: NVCC

He added that the current month is a low month for rentals where he lives. Landlords are also under a lot of pressure regarding customers and revenue. When meeting a guest like this, he is very happy and wants to share so that landlords have the motivation to continue working in a better and more professional way.

Previously, some guests left chocolates for him when they checked out. Some even gave him cookies. This made the host happy and motivated him to work.

Another time, Mr. Khanh Vu received chocolate and a thank you letter from a customer - Photo: NVCC

What should tourists note when staying at a homestay?

This homestay owner advises guests to carefully research the house they intend to rent, including reading reviews from previous guests, to get a preliminary assessment of the house. In addition, guests should carefully review the rules of the house they intend to rent to see if they are suitable (for example, check-in and check-out times).

"There are many houses where you cannot check in too late because your flight may be delayed or your landing time is at night, so consider carefully whether these regulations are suitable for you. If necessary, you can ask the landlord clearly," he advised.

If the host does not specify in the description, guests should also ask, for example, do they allow pets? (currently some homes allow this, some do not). If you want to cook for yourself, you should also ask if the kitchen has the utensils you want.

If you are bringing children, you can ask if they have a cot or baby chair... In general, we should ask for all the necessary information before deciding to book a room.

You need to take care of the property for the landlord, because if you damage it, you will have to pay for it, for example, breaking things, letting children write or draw on the walls.

Overseas, the cost of repairs is very expensive so you need to pay special attention. Sometimes the money they have to spend to repaint the walls of the house is many times more than your living expenses.

Even though the customer has paid for the cleaning, we should still stay as clean and tidy as possible.

If possible, guests can do laundry, put dirty dishes in the dishwasher, and take out the trash. These are small things but are always appreciated by the host, giving you positive feedback.

Having a lot of positive feedback from hosts can also help with future bookings, as many hosts will refuse to book you if you have a lot of bad reviews.

It is also important to always communicate with the host on the booking platform itself, such as Airbnb, to ensure your rights in the event of a dispute with the host. Do not use social media accounts to communicate, as Airbnb does not control that.

Finally, if there is something that the customer does not know or wants the landlord to provide, do not hesitate to discuss and ask the landlord. If the landlord has any shortcomings such as forgetting to leave toilet paper, running out of coffee... then just ask them to provide it, because sometimes they also make mistakes.

"Responding to them is giving them a chance to fix it. They appreciate it. Don't wait until they check out to use that as an excuse to give them a bad review," he said.

Through this story, he wants to share with everyone, whether as a homeowner or a tenant, always be in a cooperative, collaborative, and constructive mood so that the experience of accommodation always brings a positive mood to everyone during enjoyable vacations.

Sometimes there are cultural differences that can lead to host and guest not being completely satisfied with each other.

"For me, the host always tries his best to bring the best experience to the customers. I have many customers who come back for the next time they come to the city. They say they like staying at my house and only book another house when my house is full," he said with a smile.

This story is currently of interest to Vietnamese Airbnb hosts around the world . Many people also share cute stories of guests renting rooms, such as spending the last 2 days cleaning, doing laundry, vacuuming; giving flowers to the host... Some people even "ask for luck" to meet good customers.

Ms. Thu Hien (living in Ho Chi Minh City) shared: "When the guest checked out, I was shocked to see the gas stove was dirty, the kitchen was messy, the dishes were not washed, so I asked for an extra charge. The guest asked: "Why is cleaning not included in washing dishes ? I was very sad, because I was cleaning the room, not doing housework."

Source: https://tuoitre.vn/khach-giat-het-khan-tam-thay-tui-rac-tang-chu-nha-chocolate-dan-mang-vi-nhu-thien-than-20240422160130434.htm