The rapid growth of the automotive market in recent years has led to the development of many related services such as maintenance, repair, and servicing. This reality demands that businesses and service providers continuously improve and diversify their services, while also promoting the application of modern technology in maintenance and servicing processes to enhance service quality and increase competitiveness in the market.
About a decade ago, the Tuong An Auto Repair and Business Cooperative, located in Hamlet 5, Cat Lai, Binh Nghia Commune (Binh Luc District), primarily focused on developing auto bodywork and painting services. During its operation, recognizing market demands, Tuong An gradually expanded its workshop scale and diversified its services to include car washing, repair, maintenance, interior cleaning, and buying and selling used cars of all types. Notably, Tuong An recently opened a tire shop. The expansion of its business and the continuous improvement in service quality are the reasons why Tuong An has grown stronger and gained the trust and loyalty of many customers. From a small shop with just 2-3 initial employees, Tuong An now provides stable employment for nearly 20 workers. The shop has also been repeatedly invested in and expanded, equipped with modern machinery and equipment to meet customers' requirements for car washing and maintenance technology.
Sharing about his work, Mr. Nguyen Duc Tuong, Director of Tuong An Automobile Business and Repair Cooperative, said: "Previously, the automobile market was not as developed as it is now. Back then, with only car painting and bodywork services, Tuong An was not widely known. Recognizing the increasing trend of people using cars as a means of transportation, Tuong An decided to gradually expand its service areas, while simultaneously monitoring the market. For each new service area opened, I dedicated a lot of time and effort to researching and improving my skills. At the same time, I boldly invested in new technology to increase competitiveness in the market. Regarding the new service area of selling car tires, Tuong An currently has one store and has already gained a considerable number of customers throughout the province. Tuong An plans to develop more tire stores to create a system of stores inside and outside the province, contributing to building and developing the Tuong An car care service brand." With the current business situation, Tuong An achieves an annual revenue of 4 billion VND. We are still looking to recruit more employees to meet the increasing workload.
Although VinaK Auto Trading and Service Company Limited (Liem Chinh Ward, Phu Ly City) has only been actively developing its automotive repair and maintenance business for about 5 years, it has already built a strong reputation in the market. With the opening of its second facility in early 2023, VinaK is now not only focusing on car repair and maintenance as before, but has also expanded into the business of car accessories and gadgets, upgrading car options such as sound and lighting systems, installing rearview cameras, 360-degree cameras, cruise control systems, heat-insulating glass, etc. Through this, VinaK currently employs 25 workers and serves approximately 10,000 loyal customers in Ha Nam province and neighboring provinces and cities such as Nam Dinh, Ninh Binh, Hung Yen, Hanoi , etc.
Aiming to provide customers with the best service experience, VinaK is one of the few establishments that has invested systematically in technology from car washing to repair, maintenance, and car care. Most notably, it boasts a high-tech paint booth with a drying chamber; electrical system testing equipment for each car model on the market; and a modern car alignment system and adjustment tools that shorten repair and maintenance time and ensure accuracy for vehicles that have been severely damaged in collisions.
Speaking about his journey and commitment to the profession, Mr. Bui Quang Khang, Director of VinaK Auto Trading and Service Company Limited, said: "When I first entered the business of repairing and maintaining automobiles, I faced many difficulties and challenges, especially regarding capital and business management skills. I participated in many training courses and also independently researched and learned from senior colleagues to improve myself. For the company's employees, I regularly create opportunities for them to take turns attending training courses to improve their skills and service style. The most important thing is that during the course of working in the profession, interacting with many customers, service providers must always pay attention to the needs and desires of customers, thereby improving service quality and coming up with new business ideas in the automotive industry."
With the philosophy of "Continuously improving service quality and customer experience," VinaK always strives to ensure that every customer who comes here has a professional service experience, feeling that their vehicle is being carefully and meticulously cared for. Customers can access all the services they desire when they come to VinaK. With the results achieved, VinaK is aiming to develop a chain of facilities specializing in providing automotive services in many provinces and cities nationwide.
Thus, with the development of the market, luxury goods like automobiles are no longer unfamiliar to consumers. Along with that, the automotive repair, maintenance, and care service industry has also become one of the "hot" business sectors that young people are choosing to invest in and start their own businesses. However, according to experienced business owners in the automotive care service industry, young people wanting to start a business in this field need to aim for professional service by carefully calculating investment costs, premises, infrastructure design, finding reputable suppliers of equipment for car care, focusing on staff training, and promoting their brand image…
Nguyen Oanh
Source
Comment (0)