Specifically for the Hanoi - Ho Chi Minh City railway line, the Vietnam Railway Transport Joint Stock Company will operate 906 trains during Tet, providing approximately 384,000 through-trip tickets, a 7% increase compared to Tet 2025. In addition to the 9 regularly scheduled Thong Nhat trains during peak periods, dozens of trains from Saigon station to Nha Trang, Tam Ky, and Da Nang, and from Hanoi station to Vinh, Da Nang, Lao Cai, and Hai Phong will serve people traveling during the Tet holiday.
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Checking passenger tickets for Tet holiday train journeys at Hanoi station. |
According to Do Van Hoan, Chairman of the Board of Directors of Vietnam Railway Transport Joint Stock Company, the company has developed and implemented a plan, established a Tet Steering Committee, managed all operations, regulated ticket prices, ticket sales methods, created detailed plans for each stage, and flexibly adjusted train schedules, train composition, and support services before, during, and after Tet to suit fluctuating demand.
Before the peak Tet holiday, when passenger transport flows from South to North, efforts are being made to maximize the speed of vehicle turnaround between train services, optimize vehicle utilization, and increase the number of trips to meet the sudden surge in demand in a short period.
To further improve service quality, the company renovated and upgraded over 160 train carriages to serve passengers traveling during the 2026 Lunar New Year holiday. After organizing group ticket sales, the railway industry has widely sold tickets through all channels for train passengers via websites, at train stations, the ticket sales hotline at Saigon and Hanoi stations, ticket sales points and ticket agents managed by the railway; through banking applications, e-wallets, and train ticket booking apps on mobile devices.
Close inter-agency coordination, clear assignment of tasks, and effective coordination mechanisms among transport, technical, infrastructure, and ticketing units ensure smooth operations. Many stations have been renovated and upgraded, including platforms, canopies, waiting rooms, and plazas, creating convenient conditions for passengers.
According to Nguyen Anh Tuan, Director of the Hanoi Railway Passenger Service Branch, the high volume of passengers during Tet brings significant revenue to the industry. The branch leadership proactively prepares early, both in terms of human and material resources, closely monitors and motivates staff to strive to provide the best possible service to passengers and increase labor productivity. Before the Tet transportation period, the branch organizes a comprehensive cleaning of train carriages, with scoring and timely rewards and encouragement for train crews.
A spirit of urgency and enthusiasm permeated nearly 40 train crews. With virtually no increase in manpower, the fast-turning trains demanded much more urgent and strenuous work than usual.
Each employee treats the train as their second home, keeping it always new, clean, and tidy, and treats passengers like family, providing attentive and thoughtful service. The quality of service has improved; the carriages are new and beautiful, the bedding and restrooms are clean, and passengers have a very positive experience when boarding the train.
Dao Viet Thang, Head of the Hanoi Railway Attendant Station, shared that due to the nature of the profession, from the train conductor to each employee, everyone is committed to ensuring both safety and providing the best possible service to passengers.
Many passengers returning home for Tet (Lunar New Year) have a lot of bulky luggage, often traveling with their families and young children. The staff provided enthusiastic support from the moment passengers boarded the train, especially children, the elderly, pregnant women, and those traveling by train for the first time. The warm, friendly welcome, thorough guidance, and thoughtful initial support created a positive impression.
During the train journey, staff on duty in each carriage regularly check on and understand passengers' needs, promptly addressing them to prevent complaints and dissatisfaction.
Hygiene is also given priority. The train conductor regularly supervises and reminds staff to ensure that each journey is safe and comfortable for passengers; branch and station managers establish feedback channels to promptly monitor and direct the resolution of any arising issues.
The ship is like a microcosm of society, with passengers of diverse backgrounds, preferences, and service requirements. Staff always pay attention to and understand the psychology and needs of passengers, providing maximum support.
Nguyen Van Huy, a staff member of train SE5, shared that serving trains during Tet (Lunar New Year) is busy and tiring, but also brings much joy. The train runs quickly, there are many passengers, and the train crew is enthusiastic. The passengers' compliments about the carriages and the service attitude are a source of encouragement and motivation for him to be more meticulous in his work, ensuring that every passenger is always satisfied.
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Employee Nguyen Thi Vinh is chatting with passengers on the train. |
Nguyen Thi Vinh, a staff member on train SE6, shared her feelings, saying that while everyone else was out enjoying the Tet holiday, she was often away from home, missing her children terribly, which made her feel disheartened. However, she accepted her job as a service worker, and each trip that safely transported passengers back to their hometowns for family reunions or spring excursions brought her joy.
The sadness quickly passed, and she and her colleagues hurried back to the work routine, because each employee understood that good service and high revenue would gradually improve their lives. Passenger demands were increasingly high; even with beautiful carriages, poor service would inevitably make train travel less of a preferred choice.
As a train conductor, overseeing the entire train on the North-South journey, which lasts from 30 to 40 hours per trip, requires dynamism, flexibility, and the ability to oversee, manage, and assign the right people to the right tasks. After each train trip and each shift, lessons learned from the service are applied.
Having been involved with the railway industry for nearly 20 years, Train Chief Nguyen Van Hien of SE23 always encourages the entire train crew to strive to complete their assigned tasks well. At stations with a sudden surge in passenger numbers, he flexibly opens two carriage doors, and the staff coordinates smoothly to help passengers board and disembark quickly, avoiding missing their train.
With the train journey being long and the number of passengers high, water supply at several stations along the route was also carried out urgently to ensure sufficient water for service and to avoid passenger complaints.
With years of experience serving trains during Tet (Lunar New Year), understanding the hardships and intense work pressure, and knowing that this year's journey spans the entire Tet holiday, leaving home for extended periods, Train Chief Pham Anh Hoan encouraged his staff to maintain high levels of concentration, considering the joy and satisfaction of passengers as the joy of the entire train crew.
The entire train crew is like a family, united, supportive of each other in both work and daily life. Creating a positive first impression is crucial; if problems arise during the journey, passengers are more likely to empathize. Based on the ticket sales plan for each carriage, timely arrangements are made for boarding and departure. After passengers have boarded and settled, each staff member approaches them to inquire about their needs, introduce equipment, and explain how to use it.
With trains stopping at many stations, tiring nights, and restless sleep, he encouraged staff to take care of their health, uphold a high sense of responsibility, and absolutely avoid complacency, ensuring that every train journey is safe and passengers are satisfied. Boarding train SE6, Ms. Hoang Thi Nga from Go Vap ( Ho Chi Minh City), traveling from Saigon station to Phu Ly station, said she had booked train tickets for her whole family nearly two months before Tet. She said the train journey is safe, comfortable, and the carriages are spacious, so her family chooses to travel by train to their hometown every year.
Every year, traveling by train during Tet (Lunar New Year), she witnesses the changes in the railway industry: the station staff are very helpful, the train carriages and restrooms are clean, and the facilities are better. Gia Han, Linh Anh, and Hoang Minh excitedly shared that they love traveling by train, enjoying the scenery and running around in the spacious carriage. Their grandparents are eagerly awaiting the reunion with their grandchildren during Tet.
On Tet holiday trains, many passengers who forgot their belongings had them returned, spreading good deeds and demonstrating the dedication of railway staff to serving passengers. In particular, many valuable items left behind by passengers were returned by staff, creating a strong impression and deep affection, proving the image of honest, dedicated, and responsible railway employees. Leaders of the corporation, company, and branches promptly rewarded and commended these efforts, creating motivation and encouragement for each employee to do more good deeds, building a beautiful and humane image of the railway industry. Upon receiving her wallet along with jewelry, documents, and cash that she had left behind on train SE2 on the morning of February 11th, Ms. Le Thi Phuc, a passenger traveling from Di An to Hanoi, sincerely thanked the train crew of the Hanoi Railway Passenger Service Branch.
Train conductor Doan Anh Tuan recounted that after the train arrived at Hanoi station, during a cleaning and maintenance check in carriage number 9, staff member Le Hong Thai discovered a personal wallet left behind on berth number 15. The train crew documented the condition of the property, identified the owner, and coordinated with the Hanoi station's Passenger Service department to return it to the passenger that same morning.
Source: https://baobacninhtv.vn/nang-cao-chat-luong-phuc-vu-hanh-khach-di-tau-dip-tet-postid439458.bbg
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