Tax industry integrates artificial intelligence into eTax Mobile, 24/7 support

The above information was announced by the Tax Department's leader on December 9. According to Deputy Director of the Tax Department Mai Son, after nearly 4 years of operation, the application has been upgraded in the direction of "one door - one touch point".

Deputy Director of the Tax Department Mai Son informed. Photo: CT

The Tax Department has successfully integrated login via VNeID with all essential functions such as: Tax registration; declaration; tax payment (including payment on behalf of others); obligation lookup; registration, adjustment of electronic invoice information or lookup and feedback on business household information... to help taxpayers fulfill their obligations anytime, anywhere most conveniently.

The year 2025 marks a breakthrough development, with a sharp increase in both scale and quality of use. Since March 2022, over 13 million people have downloaded and installed the eTax Mobile application; the system has received and processed more than 17.2 million tax payment transactions with a total budget payment of more than 26.5 trillion VND.

In 2025 alone, the number of new registrations reached over 7 million, 1.2 times the total number of the previous 3 years combined. The number of transactions reached 13.3 million, 3.36 times higher than the total transactions of previous years. The amount of payment reached approximately 18 trillion VND, 2.1 times higher than the previous period.

The application's rise to the No. 1 position in the "Business" group on the App Store Vietnam shows that eTax Mobile has become a reliable, widespread and convenient means of supporting tax procedures.

With the trend of 4.0 technology and the increasing volume of data, the need for support and answers from taxpayers is increasing and requires immediacy. The eTax Mobile upgrade has brought artificial intelligence to support taxpayer support, linked to tax industry data.

Conference scene to review and perfect tax management procedures. Photo: CT

This is a tool that supports “quick questions and answers” ​​in natural language, operating 24/7. At the same time, the application provides modern utilities such as converting voice to text and vice versa, allowing the evaluation of answers so that the system can continuously learn and improve. This is also a very important basis for tax authorities to receive more information to improve service quality.

Source: https://hanoimoi.vn/nganh-thue-tich-hop-tri-tue-nhan-tao-vao-etax-mobile-ho-tro-24-24-gio-726145.html