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| Comrade Nguyen Hai Hiep, Vice Chairman of Long Thuan Ward People's Committee, monitored the guidance process for people at the Public Administration Service Center. |
In preparation for the restructuring of the apparatus, all cadres, civil servants, public employees and workers of the ward have proactively carried out the relocation and rearrangement of equipment, records and working space from the old departments and offices to the centralized headquarters according to the post-merger plan. Despite the large workload and urgent time, with solidarity and effort, all preparations were completed on schedule.
Assessing the first weeks of work in the new apparatus, Comrade Nguyen Thi My Xuan, Chairman of Long Thuan Ward People's Committee said: "The merger is an important step to improve management efficiency. Therefore, everyone needs to continue to maintain a sense of responsibility, strengthen coordination between departments, serve the people with the highest quality, and take people's satisfaction as a measure of work efficiency."
Currently, the professional departments of Long Thuan ward are continuing to review and complete the process of receiving and processing administrative records in the new model, ensuring that there are no interruptions. At the same time, the work of receiving citizens, resolving complaints and feedback is also maintained regularly and transparently.
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| Long Thuan ward residents come to contact to resolve administrative procedures. |
At the Public Administration Service Center, people come to contact and resolve administrative procedures in many fields. People are very satisfied with the way they are welcomed, guided, receive documents and return results.
Over the past 2 weeks, the Long Thuan Ward Public Administration Service Center has handled 23 regular administrative procedures; 11 cases in the field of social policy and protection; 88 cases in the field of civil status and certification; 2 cases in business registration; and received 5 files of individuals handling administrative procedures (regardless of administrative boundaries).
Mr. Nguyen Hong Phi (Thuan An quarter, Long Thuan ward) came to carry out administrative procedures to supplement bank records and said: "Today, I came to Long Thuan ward to supplement Vietinbank . I see that the people working here are very enthusiastic and cheerful, so I am very satisfied".
Ms. Nguyen Thi Hoa, a resident of Ward 7, Long Thuan Ward, shared: “I came here to get insurance because it had expired. When I got here, some of the girls here guided me straight to the place to get insurance, they were very happy and enthusiastic.”
With the motto of a friendly and enthusiastic government serving the people; people's satisfaction is the service goal of state agencies, comrade Phan Minh Tuan, assigned to guide people to handle administrative procedures, added: "When citizens come to the Long Thuan Ward Public Administration Service Center, I am assigned by the Center's leaders to be the person to receive and guide them. Depending on the field of each specialist, I will guide people to each counter. On days when there are many people coming to do administrative procedures, we organize a number drawing in order to ensure the order and beauty of the agency."
With high determination and proactive adaptation spirit, Long Thuan ward has initially shown positive results after implementing the two-level government model, promising to bring a modern, streamlined administrative appearance and serve the people better and better.
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Source: https://baoapbac.vn/chinh-tri/202507/phuong-long-thuan-dam-bao-phuc-vu-nhan-dan-thong-suot-hieu-qua-theo-mo-hinh-chinh-quyen-2-cap-1046888/
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