Nam Cuong Ward: Taking people as the center of service

Present at the Public Administration Service Center (PVHCC) of Nam Cuong ward in the early morning, we felt the bustling working atmosphere. Despite the large workload, the officers and civil servants of the center always showed a high sense of responsibility and a friendly attitude towards people coming to resolve administrative procedures (AP).

Receiving the results of the diploma and certificate certification after 15 minutes of registration, Mr. Pham Thanh Tuan in Thanh Son residential group excitedly said: "People who come to resolve administrative procedures are warmly welcomed by the officers and civil servants of the center and enthusiastically guided through all the steps of getting the registration form to resolve administrative procedures, entering data into the electronic administrative management software system. Administrative procedures are resolved quickly, helping people not to have to wait and go back and forth many times."

Aiming at the goal of building a government close to the people, serving the people, the People's Committee of Nam Cuong Ward has renovated the old Nam Cuong Commune People's Committee Hall into the Public Service Center, and at the same time issued decisions to improve the organizational structure, personnel, operating regulations, and coordination regulations in receiving and handling administrative procedures for organizations and individuals of the Public Service Center. Develop an investment plan to purchase equipment to serve the task of handling administrative procedures, such as: automatic number taking system, administrative procedure lookup screen, counters, waiting chairs, cameras, air conditioners, high-speed Internet system, waiting chairs for organizations and citizens. Especially, implementing the purchase of tables, chairs, drinking places for people to come to do transactions.

Through research, it is known that the PVHCC Center currently has 7 officers and civil servants, of which the director is concurrently held by the Vice Chairman of the Ward People's Committee; 1 deputy director and 5 civil servants with specialized training in law; 2 officers and civil servants in agriculture and forestry; 1 land management; 1 information technology.

The advantage is that there are 2 civil servants who have participated in the Commune-level Public Administration Service Department; 100% of the cadres and civil servants working at the center have university degrees, have been trained in professional skills, communication skills, and always uphold the sense of responsibility and public ethics; strictly implement the standard of public ethics in receiving and guiding citizens, creating satisfaction for the people; ensure the on-call regime, support people to enter online public service records, and promptly handle administrative procedures on holidays.

Ms. Do Thi Ngan Ha - Deputy Director of the Public Administration Center of Nam Cuong Ward, shared: "Determining that the officials and civil servants at the center play the role of a bridge to bring the government closer to the people, we always uphold the spirit of respecting the people, being close to the people, understanding the people, learning from the people and being responsible to the people in the process of performing tasks. Along with using electronic administrative management software, the officials and civil servants of the center also combine to guide, mobilize and persuade people and businesses in the process of handling administrative procedures. This not only brings satisfaction to people and businesses, but also builds a cultural lifestyle, civilized office, style and attitude towards organizations and individuals when coming to transact at the center".

According to the data of the Public Service Center of Nam Cuong Ward, from July 1, 2025 to November 27, 2025, the Public Service Center of the ward received 3,510 records. Of which, 3,450 records were resolved on time and before the deadline; 60 records are in the process of being resolved. The above numbers do not only stop at the results of resolving administrative procedures, but are a measure of people's satisfaction with the Nam Cuong Ward government.

In the future, when the infrastructure is invested more synchronously and digital technology is developed comprehensively, the Public Administration Center of Nam Cuong Ward can integrate completely online services, people only need to stay at home using mobile devices, computers connected to the Internet to be able to solve administrative procedures. That is when the center truly becomes a symbol of the government close to the people, serving the people.

The goal of "Taking people as the center of service" is not just a slogan, but has been present in every action and specific step of Nam Cuong ward government after a period of implementing two-level local government.

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