Tan Son Nhat requires airline representatives to be on duty to support customers on the occasion of September 2nd holiday.

Travel demand during the September 2nd holiday at Tan Son Nhat increased - Photo: C.LINH

A representative of Tan Son Nhat International Airport said that they have deployed support and enhanced security measures to ensure passenger service during the National Day holiday on September 2.

Airline representatives must be on duty at the airport.

Airlines will operate a total of 4,257 flights between August 30 and September 3, with an average of about 840 flights per day.

In particular, Tan Son Nhat has recorded a high number of flights and passengers during this period. Specifically, during this holiday, the number of passengers per day can reach about 120,000, an increase of 8% compared to the present, with 700 flights per day, an increase of 5%.

Tan Son Nhat has increased the number of union members and youths present at security screening areas and public halls of the domestic terminal during peak hours from 5am to 9am - Photo: C.LINH

August 30 will be the peak day for departing passengers, while September 3 will be the day with the highest number of arrivals, with 125,000 passengers and 730 flights per day.

From August 30 to September 3, support forces including members of the Youth Union of Tan Son Nhat International Airport and the Vietnam Aviation Academy will be present at security screening areas and public halls of the domestic terminal during peak hours from 5am to 9am.

To promptly resolve customer problems, Tan Son Nhat Airport requires airline representatives to be present at the counter to handle and promptly inform passengers about flight delays and cancellations.

This will avoid cases where customers cause frustration, disturbance and disorder at the station, affecting operations at the port.

Passengers should pay close attention to their identification documents to avoid mistakes that could lead to missed flights during the September 2 holiday - Photo: C.LINH

What should passengers pay attention to for a smooth flight during the September 2nd holiday?

To have a smooth trip during the September 2nd holiday at the airport, according to airlines, passengers need to pay close attention to flight schedules to check take-off times, gates and any changes to their flights through the airline's app or website.

During the holidays, airports are often more crowded than usual. In addition to proactive procedures such as online check-in, passengers should consider arriving at the airport at least 2-3 hours before departure to have enough time to check in and go through security.

A very important thing to note is to prepare your identification documents (ID card/CCCD, passport if flying internationally) and your flight ticket or booking code to avoid wasting time when doing the procedures. In addition, each airline has its own regulations for checked baggage or carry-on baggage.

Therefore, passengers should pay attention to the airline's baggage regulations to avoid carrying prohibited or overweight items, avoiding unwanted fees and wasting time checking baggage again.

Source: https://tuoitre.vn/tan-son-nhat-yeu-cau-dai-dien-hang-bay-tuc-truc-ho-tro-khach-dip-le-2-9-20240829163239872.htm