Creating substantive changes in consumer rights protection

Politburo member and Standing member of the Secretariat Tran Cam Tu has just signed and issued Conclusion No. 207-KL/TW of the Secretariat on continuing to implement Directive No. 30-CT/TW, dated January 22, 2019 of the Secretariat on strengthening the Party's leadership and the State's management responsibility for protecting consumers' rights.

To strengthen the Party's leadership and the State's management responsibility for protecting consumers' rights in the new situation, the Secretariat requests Party committees, Party organizations, authorities, and State management agencies at all levels to continue to thoroughly grasp and resolutely implement the tasks and solutions stated in Directive No. 30-CT/TW, while focusing on leading and directing the good implementation of a number of key tasks.

In particular, urgently review and fully and promptly institutionalize the Party's new policies and orientations into the system of legal documents on protecting consumers' rights and other related specialized legal documents... to ensure systematicity, synchronization, comprehensiveness, effectiveness, thoroughly overcome legal gaps, and meet the trend of modern development, digitalization and international integration.

Focus on reviewing and clearly defining the authority and responsibility of the Government, ministries, central agencies and local authorities at provincial and communal levels, socio- political organizations, socio-professional organizations in protecting consumer rights on the basis of promoting decentralization and delegation of authority in accordance with the implementation capacity of each level, while strengthening inspection, examination and supervision; clearly defining the responsibilities of the heads of each agency, organization and unit; urgently perfecting legal regulations related to protecting consumer rights in the digital environment, specific transactions, especially cross-border transactions, absolutely ensuring the security and safety of consumer information.

Along with that, clearly define the responsibilities of enterprises in ensuring the traceability of products and goods to make the market transparent, especially in serving the essential needs of the people; prevent and combat counterfeit goods, fake goods, goods of unknown origin, poor quality...; review, build and perfect the system of standards and technical regulations on the quality of products, goods and services, promptly publicize information and propagate to enterprises and business associations to grasp and implement.

Research on a roadmap to improve Vietnam's standards and regulations to ensure they are consistent with international standards and regulations; enhance the effectiveness of inspection and examination activities of management agencies; promote the role of supervision and information provision on the quality of products, goods, services, production and trade of counterfeit, fake and banned goods, etc. by socio-political organizations, socio-professional organizations and people; build a mechanism to support, receive and resolve consumer disputes with business organizations and individuals in a quick and convenient manner...

It is necessary to promote propaganda about the rights and responsibilities of consumers, aiming to change people's awareness, behavior and consumption habits. Illustrative photo. Source: congthuong.vn

The conclusion also emphasizes the need to create breakthroughs in law enforcement, ensuring that laws on consumer rights protection are implemented fairly, promptly, effectively and efficiently. In addition, promoting the role of social organizations and businesses; enhancing digital transformation, applying science , technology, artificial intelligence, and big data in protecting consumer rights.

The conclusion mentions the work of promoting integration, enhancing international cooperation, sharing information, experience, cooperation and coordination in handling cross-border consumer disputes; strengthening the prevention and combat of high-tech crimes in transactions with consumers.

Regarding innovation in propaganda work, the Conclusion emphasizes 4 tasks, including propaganda on the rights and responsibilities of consumers, aiming to change people's awareness, behavior, and consumption habits to contribute to improving the effectiveness of protecting consumers' rights; effectively combating the production and trade of counterfeit goods, fake goods, and poor quality products and services. Diversifying methods of policy communication and legal education on protecting consumers' rights for different consumer groups, especially through the application of digital technology; prioritizing disadvantaged and vulnerable consumer groups...

Source: https://baophapluat.vn/tao-chuyen-bien-thuc-chat-trong-bao-ve-quyen-loi-nguoi-tieu-dung.html