Create all favorable conditions for taxpayers to voluntarily comply with tax laws.

Tax officials must create all favorable conditions for taxpayers to voluntarily comply with tax laws with the motto of considering taxpayers as the "service center" and important customers. The standard and professional behavior of tax officials helps people trust in integrity, fairness, transparency and objectivity.

Nghe An Province Tax Officials Meet to Support Business Households in Complying with Tax Laws

Building taxpayer trust and satisfaction

The Tax Department has just issued Decision No. 3509/QD-CT regulating the code of conduct of tax officials towards taxpayers in performing their duties and public services according to the provisions of law.

The purpose of promulgating the regulation is to contribute to the goal of building a modern, streamlined tax sector that operates effectively, efficiently and effectively; contributing to building a team of tax officials with good political qualities, professional ethics, good professional expertise, innovative thinking, and the ability to apply science, technology and digital transformation in performing tasks, meeting the requirements of the tax sector in the new period.

The promulgated regulations also aim to improve public service culture, contributing to forming a standard behavioral style and working manner of tax officials in communicating and behaving with taxpayers.

The regulation is also the basis for each individual to self-regulate their behavior to achieve cultural values. Raising awareness and responsibility of tax officials in the work of preventing and combating corruption.

At the same time, it promotes the responsibility of heads of agencies and units in implementing public service culture; serves as a basis for tax authorities at all levels to consider the responsibility of civil servants when violating standards of conduct with taxpayers, and serves as a basis for taxpayers to monitor tax officials' compliance with legal regulations.

In addition, the regulation also contributes to building the image of the tax authority with taxpayers as truly friendly, close, and a reliable address for taxpayers; building trust and satisfaction of taxpayers with the tax authority. Each standard and professional attitude of tax officials will help people believe in the integrity, fairness, transparency and objectivity of tax. When taxpayers are satisfied with the behavior of the tax authority, it will encourage taxpayers to voluntarily comply with tax laws.

Proactively guide and support taxpayers

The regulation also sets out the duties of tax officials in communicating and behaving with taxpayers. Accordingly, in communicating and behaving with taxpayers, tax officials must have a respectful, polite, civilized, friendly attitude, explain enthusiastically and thoroughly, proactively guide and support taxpayers, and implement tax laws correctly, fully and promptly.

Tax officials must create all favorable conditions for taxpayers to voluntarily comply with tax laws with the motto of considering taxpayers as the "service center" and important customers of the tax authority.

Practice “4 pleases, 4 alwayss”: hello, sorry, thank you, permission; always smile, always be gentle, always listen, always help in communication and behavior with taxpayers.

When transacting directly, or by administrative documents or through means of communication (telephone, mail, online...), it is necessary to ensure that the information exchanged is correct, sufficient, specific, and accurate in the content that the taxpayer needs guidance and answers.

When communicating by phone and other online communication methods, civil servants must state their name, title, position, agency, or work unit; communicate briefly and specifically with a volume that is just loud enough to be heard, and have a gentle and polite attitude toward taxpayers.

Representatives of the Provincial Tax Leaders and leaders of the Joint Stock Commercial Bank for Investment and Development of Vietnam , Long An Branch, met to discuss the coordination of support plans for households and individuals doing business in converting tax management models.

Things not to do in communication and behavior with taxpayers

The Tax Department's decision stipulates that, in communicating and behaving with taxpayers, tax officials are not allowed to perform the following acts: Having an attitude, behavior, or communication that is not up to standard, using uniforms in performing duties and public service with taxpayers that are not in accordance with the law and the tax industry.

Committing illegal acts; abusing power, harassing, extorting, causing difficulties, troubles, or delays in the performance of duties and public services to taxpayers for personal gain; causing damage to the state budget; violating the rights, legitimate interests, honor, and dignity of taxpayers.

Refuse legitimate and legal requests of taxpayers in accordance with assigned duties and responsibilities.

Colluding, colluding, or assisting taxpayers in violating regulations in tax administration for personal gain, causing damage to the state budget; disclosing information about records, documents, data, and confidential information of organizations and individuals, or using such information for personal gain.

Passing the buck, avoiding responsibility, lacking cooperation, unfairness, objectivity, and illegality in performing duties and public services to taxpayers.

Refusing to perform, prolonging the time to resolve administrative procedures or arbitrarily requesting additional records, documents, or paying fees outside of the provisions of law; Directly transacting, requesting organizations and individuals to supplement or complete records outside the agency, unit, or one-stop department, except in cases where the law provides otherwise.

Receiving benefits in the form of money or gifts (in violation of regulations) from taxpayers in any form. Do not use social networks or technological means to comment or share false information related to taxpayers. Other illegal acts in the performance of duties and public services.

VAN TUAN

Source: https://nhandan.vn/tao-moi-dieu-kien-thuan-loi-de-nguoi-nop-thue-tu-nguyen-chap-hanh-phap-luat-thue-post925456.html