After implementing decentralization and delegation of authority, the number of administrative procedure records processed at the commune level increased dramatically. The Sa Huynh Ward Public Administration Service Center was almost full of people coming to do procedures on weekdays. By organizing and arranging personnel reasonably in each department, the guidance and processing of records took place quite smoothly, receiving the people's approval and high appreciation.
Mr. Nguyen Van Huan, Sa Huynh ward, Quang Ngai province, said: " Compared to before, the process of handling documents is now faster and more convenient. It is more convenient than before when we had to go to the town to do it. The staff here are very responsive . "
Previously, each district, town, and city had a one-stop department and a one-stop department scattered at the People's Committees of communes and wards, but now there is only one focal point at the commune level to handle all administrative procedures for the people. From July 1, 2025, the commune level will receive and handle hundreds of administrative procedures, and people will not need to go to many places or transfer to many levels as before. The model of being close to the people and serving the people best requires the staff and civil servants to be highly focused to perform well.
Mr. Nguyen Viet Thanh, Chairman of the People's Committee of Sa Huynh Ward, Quang Ngai Province, said: " The Public Administration Service Center of the ward basically meets the needs of providing public services to the people. Focus on applying information technology to process online records for the people. Recommend that the competent authority expand investment in facilities to better serve the people . "
Currently, not only receiving and processing documents, the long-term goal is to gradually form a generation of digital citizens. Training and coaching for both officials, civil servants and people. From not knowing, people are supported by officials, and later will proactively carry out administrative procedures at home without having to go to public administrative service points.
Mr. Tran Ngoc Sang, Chairman of Duc Pho Ward People's Committee, Quang Ngai Province, said: " Duc Pho Ward first of all arranges staff to ensure appropriate professional capacity. Second is to organize training to improve qualifications and capacity. Third is to arrange and guide handling procedures so that staff can carry out tasks clearly, distinctly, and impartially to serve the people . "
There is still much to do, from reviewing and perfecting the functions, tasks and authorities of each level, arranging and perfecting the staff to applying technology and supporting digital transformation, but with outstanding advantages, the new model is gradually moving towards a more serving, closer to the people and more effective administration.
Mr. Vu Minh Tam, Secretary of the Duc Pho Ward Party Committee, Quang Ngai Province, said: “ Through the leadership of the Party Committee and the government, the people gradually understand and grasp the spirit of service. It must be said that up to now, the initial difficulties have been overcome, in which the specialized departments have focused on improving quality. Especially the service spirit of the Center, thereby assessing the satisfaction of the people, considering the Center as the trust and support for the people ” .
“Doing all the work, not all the hours” has been and is being implemented in the most practical way after operating the 2-level local government. Initial positive movements show that success cannot only come from documents or resolutions, but must come from consensus among the people, determination in leadership and dedication in performing tasks.
Source: https://quangngaitv.vn/thay-doi-tu-duy-nang-cao-nang-luc-can-bo-de-phuc-vu-nguoi-dan-tot-hon-6505087.html
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