Bad news for Netflix users

Netflix has quietly removed the ability to cast content from its mobile app to modern smart TVs or projectors.

Users are advised to use the built-in Netflix button on the TV remote. Photo: The Conversation .

Netflix has quietly removed the casting feature from its mobile app on most modern TVs and streaming devices, much to the dismay of users. The change is believed to have been implemented recently, as users began noticing the Cast button disappearing from the Netflix app over the past few weeks.

Reports suggest that Netflix began removing the Cast button from its mobile app in mid-November without any prior warning.

Many users on the Reddit forum said that customer service staff explained that the decision was made to improve customer experience, but many users were unhappy.

Instead, Netflix recommends users use the remote control that came with their TV or streaming device to access the app.

“Netflix no longer supports casting shows from mobile devices to most TVs and streaming devices. You will need to use the remote that came with your TV or streaming device to navigate Netflix,” a company representative said.

Netflix's "improving customer experience" explanation has left many users dissatisfied. Photo: Boon.

Earlier this year, Netflix imposed streaming limits on its Standard plan with ads, only allowing the feature to work on newer Google TV models.

However, that limit appears to have been extended. Netflix's updated policy states that the service now no longer supports mobile streaming to most TVs, regardless of the user's plan, including the highest paid, ad-free plans.

The only exception is for older devices and TVs that use Google Cast. Netflix's support page confirms that streaming will still be available on older Chromecast devices or TVs with native Google Cast built-in.

However, for these devices, streaming will not support ad-supported plans. Only ad-free plans will be allowed to use this feature.

Reports suggest that Netflix began removing the Cast button from its mobile app in mid-November without prior warning.

The move is reminiscent of Netflix's 2019 decision to remove AirPlay support from its iOS app, which the company said at the time was due to the company having trouble differentiating between different AirPlay-enabled devices (like Apple TVs and others) as Apple expanded the technology to third-party TVs.

Source: https://znews.vn/tin-buon-doi-voi-nguoi-dung-netflix-post1607854.html