Deploying a virtual assistant tool (Chatbot) integrated on eTax Mobile for taxpayers

This is an important Conference to continue training and guiding, once again, tax officials at all levels to better grasp, understand and use more proficiently the features on eTax Mobile; thereby supporting taxpayers, especially business households and individual businesses, to carry out registration - declaration - tax payment procedures in the most convenient way, with the least problems, minimizing time and compliance costs.

At the conference, one of the training contents discussed and clarified was the instruction on how to use the virtual assistant tool (Chatbot) integrated on eTax Mobile. This is a new feature developed and deployed by the Tax sector in practice, contributing to the continued realization of the Tax sector's goal of taking taxpayers as the center of service , timely and effective support.

According to Deputy Director of the Tax Department Mai Son, after nearly 4 years of operation, the application has been upgraded and strongly improved in the direction of "one door - one touch point" . The Tax Department has successfully integrated login via VNeID with all essential functions such as: Tax registration; declaration; tax payment (including payment on behalf); obligation lookup; registration, adjustment of electronic invoice information or lookup and feedback on Business Household information... All of these improvements have a single goal: Helping taxpayers fulfill their obligations anytime, anywhere in the most convenient way.

Deputy Director of the Tax Department Mai Son spoke at the Conference

“The year 2025 marks a breakthrough development , with a strong increase in both scale and size. mixed quality of use Statistics show that: since March 2022, there have been over 13 million downloads and installations of the eTax Mobile application; the system has received and processed more than 17.2 million tax payment transactions with a total budget payment of more than 26.5 trillion VND ." - Deputy Director Mai Son shared.

Tax industry leaders said that in 2025 alone, the number of new registrations reached over 7 million , 1.2 times the total number of the previous 3 years combined. The number of transactions reached 13.3 million , 3.36 times higher than the total transactions of previous years. The amount of payment reached approximately 18 trillion VND , 2.1 times higher than the previous period.

“The fact that the application has risen to the No. 1 position in the “Business” group on the App Store Vietnam is a testament to the level of interest, showing that eTax Mobile has truly entered life, becoming a reliable, widely used and convenient means and application to support tax procedures for millions of taxpayers.” - Deputy Director Mai Son said.

With the trend of 4.0 technology and the increasing volume of data, the need for support and answers from taxpayers is increasing and requires immediacy. With the eTax Mobile upgrade on December 6, 2025 , the Tax Industry has taken an important step forward: bringing artificial intelligence to support taxpayers , linked with Tax industry data and integrated right on eTax Mobile.

This 24/7 natural language “quick question and answer” support tool helps taxpayers look up tax debts, enforcement information, exit status, etc. in the most convenient way. At the same time, the application provides modern utilities such as converting voice to text and vice versa, allowing for the evaluation of answers so that the system can continuously learn and improve.

“This is a very important basis for the tax authority to receive more information to improve and continuously improve service quality in accordance with the industry's motto of taking taxpayers as the center of service.” - Deputy Director Mai Son shared.

Source: https://baophapluat.vn/trien-khai-cong-cu-tro-ly-ao-chatbot-tich-hop-tren-etax-mobile-cho-nguoi-nop-thue.html