VietinBank - Outstanding Digital Transformation Enterprise 2025

The Digital Transformation Award has been held annually since 2018, sponsored by the Ministry of Information and Communications , now the Ministry of Science and Technology. After 8 seasons, in 2025, the Organizing Committee received more than 400 nominations. Through a serious and objective evaluation process, 48 outstanding agencies, businesses, public service units and individuals were honored at this year's Award Ceremony.

The award is a worthy recognition for VietinBank 's persistent journey in realizing the comprehensive Digital Transformation journey, while optimizing the organizational model, contributing to the goal of developing the national digital economy.

Ms. Phung Thu Ha - Head of VietinBank Digital Transformation Department represented to receive the award for Excellent Digital Transformation Enterprise 2025

VietinBank identifies digital transformation as a key task of the entire system, a strategic lever to enhance competitiveness, optimize operations, enhance customer experience and create sustainable value.

Over the past two years, VietinBank has built and implemented the Comprehensive Digital Transformation Journey X01, advised by the world's leading partners, focusing on four strategic pillars: Digitalization - Data - Technology - People & Organization. By the third quarter of 2025, the bank has deployed nearly 100 digital transformation initiatives, 99% of payment transactions are conducted via digital channels, demonstrating a steady step towards a comprehensive digital banking model.

Outstanding digital products such as VietinBank iPay, eFAST, eKYC, Business Loan Journey for Science and Technology, Online Consumer Loans, Online Disbursement and Guarantee, digiGOLD... have brought a seamless, fast, and safe experience, helping customers to be proactive in all transactions.

On that journey, VietinBank promotes the modernization of technology infrastructure from Front-end to Back-end such as upgrading infrastructure and security, building a centralized data platform, deploying open architecture and flexible integration systems, and developing modern digital applications to improve customer experience and operational efficiency.

VietinBank also identified the application of Artificial Intelligence (AI) as a breakthrough driving force to help VietinBank shape a smart, creative and efficient operating model. More than 50 AI and Machine Learning application initiatives have been put into operation, covering all areas of operation from demand prediction models, personalized product recommendations, fraud detection and early risk warning.

In particular, AI is also strongly applied internally through the virtual assistant VietinBank Genie, shortening the time to look up documents by 95% and reducing the time to prepare meeting minutes by 70%, contributing to optimizing productivity. Along with that, VietinBank is the first state-owned commercial bank to establish a Data & Artificial Intelligence Block with three main focuses: comprehensive data management, building a real-time analysis platform and applying AI to turn raw data into specific business values.

VietinBank believes that technology can only truly exert its power when it is led by people. Therefore, the bank pays special attention to building a team of “digital officers” - people who understand, believe in and proactively apply technology to their daily work.

To date, VietinBank has organized more than 90 training courses on new skills in the digital age such as advanced data analysis, Agile, DecSecOps, Design Thinking and Innovation..., along with more than 2.6 million online courses on digital transformation; 100% of middle-level leaders and 99.3% of staff have completed AI training.

At the same time, the Transformation Office was established to act as a focal point to coordinate and monitor all digital transformation initiatives, ensuring consistency between goals and practical implementation, spreading the culture of innovation throughout the system, aiming at the goal of "Transformation is not just technology, but thinking & culture".

Along with that is the operation of the Digital Factory using the Agile method, helping to shorten the product development cycle. All of this has created a solid foundation for VietinBank to continue to maintain its position as a leading commercial bank, while also playing a role in accompanying the country's development in the digital age.

The “Outstanding Digital Transformation Enterprise” award at VDA 2025 is not only an achievement, but also an affirmation of VietinBank's long-term commitment: synchronous and extensive digital transformation, with a long-term vision and high determination, bringing about core and fundamental changes throughout the organization, aiming to create new competitiveness of VietinBank in the digital age; continuing to accompany the national digital transformation strategy, linking digital transformation with green transformation (ESG) to create a smart, modern and sustainable banking model.

Source: https://baodautu.vn/vietinbank---doanh-nghiep-chuyen-doi-so-xuat-sac-2025-d409474.html