(HBO) – In recent years, Cao Phong district has focused on administrative reform, implementing synchronously in all 6 reform areas. In particular, the district has improved the quality and operational efficiency of the Department of Receiving and Returning Results, creating conditions for organizations and individuals to do administrative procedures quickly and neatly. Many procedures are shortened, resolved on time, bringing satisfaction to the people.
People come to handle administrative procedures at the Department of receiving and returning results in Cao Phong district.
At the District Department of Natural Resources and Economic Affairs, 100% of administrative procedures are publicly listed. One-stop software put into use applied to the fields of: Construction, land, business registration, labor - invalids and society, justice - civil status with over 100 administrative procedures. In addition, the district tightened discipline and discipline, raised the sense of responsibility and attitude to serve the People; periodically evaluate the results of task performance in order to consolidate, arrange and arrange qualified and capable cadres to promote the highest efficiency.
Feeling about the obvious change in the process of receiving and processing dossiers of local state administrative agencies, Ms. Nguyen Thi Sao, Binh Thanh commune said: Going to the district's Natural Resources and Savings Department, when we need to do documents and procedures, we find it very quick, saving time and effort. The working attitude of the full-time staff is warm, dedicated, and does not make it difficult for people. We are very pleased with this positive change.
The implementation of the single-window, one-stop-shop mechanism continues to be maintained at the District Natural Resources and Savings Department and 10 commune-level units, actively contributing to administrative reform, improving the effectiveness and efficiency of the state administrative apparatus, and improving the satisfaction of people and businesses about the services of administrative agencies at all levels. By the end of May, the whole district has received 5 administrative procedures dossiers, which have been processed within the time limit of 5.820 applications (5.783 dossiers before and on time; 5.778 dossiers are overdue; and 5 dossiers are being processed within the deadline). The percentage of administrative procedures dossiers that are handled on time by the District People's Committees reaches 37%, and the Commune People's Committees reach 100%.
The district is focusing on building and developing e-government. 100% of departments, agencies, People's Committees of communes and townships use specialized digital signatures of organizations and 100% of agencies and units' leaders use personal digital signatures to exchange electronic documents on the network environment. From the beginning of the year until now, the whole system has received 6.891 incoming documents; the total number of outgoing documents 1.468, the total number of signed documents 1.436, reaching 97,8%. 6/10 communes and towns have been supported to install the online meeting room system. This is a channel for information exchange, briefing, direct work orientation, not through documents of the district to communes and townships.
Comrade Vu Duc Hong, Deputy Head of Cao Phong District's Department of Home Affairs said: In order to improve the quality of administrative complaint settlement, the district focuses on improving the quality of the civil service apparatus at all levels. The district has directed the units to develop working regulations, assign tasks in the direction of clear content, clear completion progress, and clear person in charge. In the coming time, the district will continue to seriously review legal documents; promptly detect, amend and supplement documents that are not within their competence, showing signs of illegality in order to improve the effectiveness and efficiency of state management in the locality. Strong application of information technology in solving administrative problems. Continue to innovate and improve the efficiency of the one-stop-shop mechanism.
At the same time, promoting the implementation of administrative procedures in the electronic environment so that people and businesses can perform services anytime, anywhere. Strengthen training and retraining to improve professional qualifications, professionalism, and dedication to serving the People of cadres and civil servants working at the one-stop shop, creating satisfaction for people and businesses. Application of information technology in state management agencies; step up upgrading the quality of internet service provision in the district; propagating, disseminating and guiding citizens, organizations and enterprises to submit dossiers and return results via online public services at level 3, public postal services; improve the efficiency of online public service delivery level 3.
Dinh Thang
