08/08/2023 13:04
What do you see in the image of a citizen coming out of the Provincial Public Administration Service Center with an excited face and a bright smile?
I remember for a long time the image of a middle-aged man leaving the Provincial Public Administration Service Center with an excited face and a bright smile.
What do you see in that image? The man must have achieved his goal to the best of his ability.
I also? The "occupational disease" rose up, so he went to ask about it. As expected, he was happy to have completed his land-related work so quickly.
In particular, he said that he was quite satisfied when he was carefully and conscientiously guided by cadres and civil servants in charge of the land sector at the Center.
I believe, your profile is just one of many, many records in the fields that are quickly resolved by the dedication of civil servants and administrative officials.
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According to statistics, in the first 6 months of 2023, agencies and units in the province received 133.925 dossiers of administrative procedure settlement (113.852 dossiers were received through the provincial administrative procedure information system, reaching 85). %).
In which, there are 127, 475 new dossiers received during the period (receiving 30.642 documents online; receiving directly and via postal service 97.013 dossiers); The number of applications from the previous period to be transferred is 6.450.
Up to now, agencies and units in the province have handled 121.485 dossiers; have 120.319 applications on time; 1.166 overdue dossiers; 5.535 records are being processed. Thus, the rate of on-time applications reached 99,04%.
Besides, according to the report of the Department of Planning and Investment, from mid-2022 until now, through dialogues and meetings, the Provincial People's Committee and other departments and agencies have recorded and solved 113 difficult problems and problems. from the Provincial Business Association, the Provincial Young Entrepreneurs Association and businesses.
In which, in 2022, 84 issues will be received, 83 issues have been resolved, 1 issue is being resolved. The first 6 months of 2023 recorded and resolved 29 problems related to difficulties and obstacles in production and business activities.
The above statistics partly show the efforts and dedication of the staff of cadres, civil servants and public employees in state administrative agencies.
In other words, it's a huge amount of records. And most of them are only resolved on time when a team of civil servants and administrative officers are dedicated to their work.
It must be affirmed that the contingent of cadres and civil servants in state administrative agencies has been making significant contributions to the administrative reform process in line with the goal of building a modern and highly professional administration. .
Of course, there are still unnecessary shortcomings in administrative procedures, making people angry. Among them, there are shortcomings from the complexity of administrative procedures; there are shortcomings stemming from the spirit and service attitude of a part of cadres, civil servants and administrative officials.
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In fact, there is still a state of cadres and civil servants who lack responsibility in performing their official duties, and lack respect and dedication to serving the people.
A part of cadres and civil servants are conservative in their way of thinking and doing, lacking dynamism, creativity and innovation; bureaucratic and administrative way of working; indifference and irresponsibility.
This is also one of the reasons why the province's 2022 Administrative Service Satisfaction Index (SIPAS) has not improved significantly, reaching only 78,39%, ranking 42/63.
Of course, percentage points and rankings do not reflect all the efforts and determination to promote administrative reform of the Provincial Party Committee, Provincial People's Committee and all levels and branches. It also does not show all the recognition and appreciation of the people and business community for that effort.
But they show that there are still many problems that need to continue to be overcome in order to build a team of cadres, civil servants and public employees who are conscientious, thoughtful and always close to the people; respect the people, devotedly serve the people; listen to the opinions and submit to the supervision of the people.
In particular, it is necessary to strictly implement the handling of administrative procedures for individuals and organizations to ensure regulations; increase the rate of dossiers that are handled on time and early, and minimize the handling of late and overdue dossiers and improper return of dossiers, leading to frustration for organizations and citizens.
Strengthen periodical and irregular inspection of administrative reform work; administrative discipline and discipline; spirit and attitude of serving people and businesses of cadres, civil servants and public employees at agencies, units and localities. From there, promptly detect, correct and resolutely handle acts of harassment, negativity, causing difficulties and troubles for organizations and individuals.
Administrative activities are characterized by being associated with people's daily lives and covering all social fields. Achieving social progress not only lies in mechanisms and policies, but also depends on the service spirit of the contingent of civil servants and administrative officials who perform their official duties.
Therefore, when each civil servant and administrative officer attaches efforts to serving people and businesses with responsibility and ethics, the civil service culture will promote the administrative "machine" to operate efficiently and professionally.
When civil servants serve with a spirit of devotion, it will bring a strong boost to administrative reform, improving the quality of public administration in the spirit of service and companionship.
And when the civil servant is dedicated, every citizen will leave the public administration with a smile on his face!
Hong Lam
