Increase trust, create consensus

Do not let "hot" spots arise

Attending a citizen reception by the Chairman of the Provincial People's Committee, after listening to the analysis of the problems in compensation and resettlement when the State reclaimed her family's land to build a development axis road from Tuyen Quang city to the center of Yen Son district, Ms. La Thi Vien felt very happy. Ms. Vien said that the analysis of the steps had clarified the problems that the district government had not been able to solve for a long time. The conclusion of the Chairman of the Provincial People's Committee requesting the Yen Son District People's Committee to urgently allocate resettlement land to her family was very satisfactory.

A citizen reception session at the People's Committee of Hung Thanh Ward (Tuyen Quang City).

In fact, in recent times, most of the cases related to complaints and denunciations (KNTC) at all levels are related to the land sector. To resolve these cases, the units and localities in the province have had to review and include in their plans to focus on resolving 100 cases of KNTC, recommendations and reflections in the area; regularly inspect, urge and request reports on progress. As a result, from the beginning of the year until now, 40 cases have been resolved, and 60 cases are still being resolved.

To effectively carry out the work of receiving people and resolving complaints, the Provincial People's Committee regularly directs and urges units and localities to proactively grasp the situation of complaints, newly arising cases, cases that are likely to cause mass complaints and are complicated, in order to promptly advise and focus on resolving them thoroughly, without them becoming hot spots.

Based on the direction of the Provincial People's Committee, the units have issued plans to organize and implement the assigned tasks. Agencies, units and localities continue to promote solutions on digital transformation and reform of administrative procedures in the work of receiving citizens, handling complaints and denunciations. In particular, focusing on activities of receiving citizens, handling complaints and denunciations in the electronic environment. Continuing to receive citizens online, reducing the situation of citizens gathering in large numbers and complicatedly at the Citizen Reception Office, reducing time and travel costs, creating favorable conditions for citizens to exercise their right to complain and denounce. Therefore, there have been no cases of mass and complicated complaints in the province.

Administrative procedures in the field of citizen reception, complaint and denunciation settlement were also directed to be reviewed and implemented on online public services. Records and results of administrative procedure settlement on citizen reception, petition processing, complaint and denunciation settlement were updated promptly and on schedule on the Administrative Procedure Settlement Information System to ensure publicity and transparency. In the first 6 months of the year, the whole province received 1,157 visits with 1,165 citizens, 1,142 cases; regular receptions: 584 visits with 587 citizens, 584 cases; heads received 522 visits with 527 citizens, 521 cases.

The “key” to open the door to consensus

With the spirit of "listening to people's opinions", the activities of contact and dialogue with the people by the heads of Party committees and authorities in the province in recent years have been considered the "key" to open the door to social consensus. Through contact and dialogue with an open, frank and responsible spirit, the heads of Party committees and authorities have grasped the thoughts, aspirations, recommendations and proposals of the people to resolve them right at the grassroots level. Thanks to that, many pressing issues of the people have been resolved and resolved promptly, avoiding prolonged complaints, contributing to strengthening people's trust in the government, maintaining security and social order and safety in the area.

Comrade Dao Quang Hau, Party Secretary and Chairman of Hung Thanh Ward People's Committee, said that the dialogue with the people is not only scheduled for every Thursday, but can be held at any time, if the people have a need, the ward leaders can also organize a dialogue if they have time, which further demonstrates respect, a spirit of openness, and closeness between the government and the people, and also demonstrates the desire to resolve the matter as soon as possible. If the legitimate and legal rights of citizens are considered and resolved promptly, new cases arising from the grassroots can be quickly resolved, limiting complaints that go beyond the level, are crowded, and do not create "hot spots".

Mr. Ly Van Hien, Head of the Front Work Committee of Kim Thu Nga village, Kim Quan commune (Yen Son) said that there are 147 households and 5 different ethnic groups living in the village. The people of all ethnic groups in the village unite together to develop the economy and culture, and the security and order situation in the village is always maintained. This is thanks to the regular exchanges between the people and the commune government, and the people's recommendations and proposals are promptly resolved, so the commune has no petitions or complaints, and security and order in the area are guaranteed.

Based on the report of the Provincial People's Council, through the meetings with citizens of the leaders, most of them have achieved positive results, especially in the detailed and thorough dissemination of the Party and State's policies and guidelines to the people. From there, the people understand, trust and implement together. The meetings with citizens are truly the "key" to open the door to consensus.

Source: https://baotuyenquang.com.vn/tang-niem-tin-tao-dong-thuan-195771.html