On April 22.4, at Da Nang airport, Da Nang International Terminal Investment and Operation Joint Stock Company (AHT) and FPT Software signed a cooperation agreement to develop a smart airport terminal, aiming at digital transformation and modernization of the entire airport. Representing operations and passenger service.
From now until October 10.2024, the two sides will install AI camera systems at airline check-in areas to apply artificial intelligence in density assessment, supporting operations departments to quickly detect and find solutions. Coordinate customer flow, increase efficiency when resolving related issues.
Mobile applications provide passengers and service departments with smart support solutions such as notification of departure status, determination of current location on the map, etc.
The website was newly built, in the direction of increasing experience and convenience for people when looking up and searching for multilingual information.
The application of artificial intelligence aims to shorten check-in time at Da Nang airport
At Da Nang airport, there will also be additional sensors with new features, continuously updating the evaluation and information lookup system to promptly support the needs of searching for information and collecting reviews. , helping the station receive feedback and improve service quality.
Mr. Do Trong Hau, Deputy General Director of AHT, said that the development of a separate digital transformation solution is to effectively meet the actual needs of passengers at the station, optimizing the use of technology in the context of the industry. No need to flexibly change every day, to deserve the 5-star rating certificate from Skytrax organization for Da Nang international terminal and contribute to promoting Vietnam's aviation technology.
“Most importantly, passengers can improve the quality of practical service such as shortening check-in time, solving peak season overload, and supporting airlines to minimize flight delays. due to procedures, contributing to promoting tourism development and creating a modern and friendly tourism environment. At the same time, develop a smart airport terminal model," said Mr. Do Trong Hau.
Previously, in the period 2022 - 2023, AHT installed procedural automation equipment such as automatic immigration control system, automatic departure gates, self-check-in counters, especially self-deposit counters. luggage…
