Why are users returning the Apple Vision Pro?

According to The Verge , a significant number of Vision Pro users have recently begun returning the product to Apple. "Unbelievable, but I actually returned it. The device is uncomfortable to wear and causes eye strain," Verge product manager Parker Otolani posted on Threads.

He described the Vision Pro as a "futuristic device" that performs wonderfully, but not worth the "physical" trade-off for it at this time. Parker stated that if Apple can improve the wearing comfort in the next version, he will continue using the product.

Vision Pro is Apple's most anticipated product of early 2024.

Rjey, a prominent figure in the US tech industry, also complained about wearing the product. "The Vision Pro is probably the most stunning tech product I've ever tried, but I couldn't stand the headache after 10 minutes of wearing it," Rjey shared on his personal X page. In the comments section of the post, many people shared the same sentiment, expressing their admiration for the technology and features of Apple's head-worn virtual reality (VR) headset, but still wanting to return it.

There are many reasons why Vision Pro buyers want to return the device. On Threads, illustrator Olga Zalite stated that she was not impressed with the device's capabilities, at least for her work. Olga believes that this VR headset is not suitable for use by many people in a business and that she herself experienced problems wearing it.

"Unboxing the Vision Pro felt like a birthday cake, because it came in an absurdly large box. I have to emphasize that it was extremely large, bigger than anything on my desk and only smaller than the screen itself. I still don't understand how such a device could be suitable for a company when it's designed as a single-user device. We considered logging in with a shared Apple ID, but honestly, we've lost interest now. Mainly because the device isn't suitable for work, and personally, looking at the Figma design application's screen interface is dizzying," Olga shared.

Additionally, she also noted that the Vision Pro's screen resolution was worse than looking at a MacBook screen in the usual way. Having to look at other types of screens while wearing the Vision Pro also caused her eyes to tire and strain quickly. The weight was also a problem, as she found it difficult to wear it continuously for more than 20 minutes, and each time she took it off, she felt dizzy and had to sit down to regain her balance.

Users have reported headaches and dizziness when using Vision Pro – a common occurrence when using VR headsets in general.

Carter Gibson, a senior manager at Google, argues that managing windows and files through Vision Pro negatively impacts productivity. "It's difficult to multitask between application 'windows' on Vision Pro, and some file formats aren't yet supported," Gibson said.

On Reddit, members also indicated their intention to return the Vision Pro to the manufacturer. According to user GlobalPerception593 , the device's problem lies in its inability to perform as expected in both work and entertainment.

"To be frank, the Vision Pro is a technological marvel. Its eye-tracking feature is unmatched by most other brands right now, and the interface is also satisfying. If it had a larger app ecosystem from launch, I might have kept it. But for work or entertainment, it's still not up to par," shared GlobalPerception593 . According to him, what he wants is to lie back on the couch to play games, or sit at a large desk with a 4K resolution screen to work, not to wear a device on his head, covering his eyes and face, at least not at this time.

However, tech experts also believe that a group of users are exploiting Apple's 14-day return policy to try out the Vision Pro and then request a refund. The device is not cheap, costing up to $3,500, and it's not a product everyone can afford to buy, try out, and then keep at home without being able to use it (due to physical or health issues).

Source link: https://thanhnien.vn/vi-sao-nguoi-dung-tra-lai-apple-vision-pro-185240215095525713.htm