This is the reason many big companies, including Amazon, Goldman Sachs, and Verizon have banned or restricted OpenAI's ChatGPT chatbot. ChatGPT uses data from conversations with users to improve accuracy.
Of course, the benefits that ChatGPT in particular and generative AI tools in general bring to businesses cannot be denied. It helps to increase labor productivity, reduce repetitive work time for employees. Some brands such as Coca-Cola, Bain & Company also signed a partnership with OpenAI.
However, for many employers, the security risk is even more concerning. In early April, Samsung said that employees accidentally leaked internal source code and recorded meetings while using chatbots.
Here is a list of companies that restrict or completely ban ChatGPT:
Apple Lossless Audio CODEC (ALAC),
Apple restricts employees from using ChatGPT and third-party AI tools because of concerns about leaking top-secret data. The iPhone maker also asked employees not to use the Copilot automated software program developed by GitHub and OpenAI. Apple is working on its own AI tool under the leadership of John Giannandrea, a former Google general.
Bank of America
Bank of America adds ChatGPT to the list of apps that aren't allowed to be used at work. They are one of many banks adopting strict compliance measures around internal communications after being fined more than $2 billion by US authorities for failing to monitor the use of apps like WhatsApp.
Calix
CEO Michael Weening announced that ChatGPT has been banned on all features and devices since April. He cited Samsung's information disclosure case as the reason for the ban. Weening is concerned that ChatGPT may expose sensitive data such as internal messages and customer contracts to outsiders.
Citigroup
ChatGPT is on Citigroup's list of automatically banned third-party software. A spokesperson for the organization said it was investigating the risks and benefits associated with the technology.
Deutsche Bank
Deutsche Bank employees' ChatGPT access has been disabled since February. This is standard practice for third-party websites, to protect data against the risk of leaks. In the meantime, the bank will find ways to make the best use of the chatbot while still protecting the data of its customers and its own. Deutsche Bank is developing its own AI chatbot.
Goldman Sachs
Also from Citigroup, Goldman Sachs blocks ChatGPT access through an automated process. Goldman is developing its own AI tool to simplify tasks like document classification and business report summarization.
JPMorgan Chase
America's largest bank has restricted employees from using ChatGPT since late February. It's part of standard third-party software controls. However, the bank may use the tool in the future.
Northrop Grumman
The defense and aerospace company banned ChatGPT from the beginning of the year, saying it would not share company and customer information with outsiders before it was censored.
Verizon
The telecom giant is also concerned about privacy and security with ChatGPT. Verizon announced that employees cannot use the internal system to access the chatbot since mid-February due to the risk of losing sensitive information such as customer data, source code.
Samsung
The Korean conglomerate banned employees from using ChatGPT and other generative AI tools in early May. The ban came after engineers inadvertently leaked sensitive information, including source code and recordings of meetings in April, when uploading the chatbot. Samsung itself develops its own AI tool for employees to use in software development, translation, and document synthesis.
In addition, some companies do not completely ban ChatGPT, but only ask employees not to share confidential information on the platform, such as Accenture, Amazon, PwC Australia ...
(According to Fortune)
