Dong Nai Water Supply Company warns against fraudulent schemes.

(Dong Nai) - Dong Nai Water Supply Joint Stock Company (Dowaco) has just issued an urgent warning to customers in Dong Nai province about the situation where many individuals are impersonating company employees to commit fraud.

Residents register for clean water services with Dong Nai Water Supply Joint Stock Company. Photo: Provided by the company.

According to the company, recently, many households in the province have reported unexpectedly receiving calls from individuals impersonating Dowaco employees, requesting them to re-sign water supply contracts due to mergers, or to benefit from lower rates, or to complete additional procedures for using tap water, and sending fake links to customer service websites/applications to install malware to steal personal information and money from bank accounts...

Dowaco affirms that, at present, the company is not implementing any contract renewal programs, is not requiring customers to provide OTP codes, is not sending suspicious links, and is not collecting any additional fees beyond the officially announced monthly water bill.

Any calls or messages requesting personal information, bank account details, or instructions for transferring money are fraudulent. The company states that it does not collect payments at home or through personal accounts.

When it is necessary to notify customers, Dowaco only uses the designated "DOWACO" number with standard message syntax such as: "DOWACO notification", "DOWACO notification", "DOWACO notification to customer".

The water treatment plant of Dong Nai Water Supply Joint Stock Company. Photo: Provided by the company.

Dowaco advises people to only conduct transactions through the company's official channels: Customer Service Hotline 02513.680680; Website: dowaco.vn or cskh.dowaco.vn. When paying water bills or repair and installation fees, etc., only do so through the official account under the name "Dong Nai Water Supply Joint Stock Company" at banks, collection agencies, e-wallets, or at Dowaco transaction points.

Customers must absolutely not provide OTP codes, bank information, or citizen identification numbers; not click on suspicious links; and not transfer money according to instructions from strangers. If someone comes to your house asking you to sign documents or shows any suspicious signs, immediately call the hotline or report it to the authorities.

Hoang Loc

Source: https://baodongnai.com.vn/kinh-te/202512/cong-ty-cap-nuoc-dong-nai-canh-bao-thu-doan-lua-dao-ae015fa/