Dong Nai Water Supply Company warns of fraud

(DN) - Dong Nai Water Supply Joint Stock Company (Dowaco) has just issued an urgent warning to customers in Dong Nai province about the situation of many subjects impersonating company employees to commit fraud.

People register for clean water with Dong Nai Water Supply Joint Stock Company. Photo: DVCC

According to the company, recently, many households in the province have reported that they unexpectedly received calls impersonating Dowaco employees asking them to re-sign water supply contracts due to the merger, or to enjoy cheap prices, or to supplement tap water usage procedures and send fake links to customer care websites/applications to install malware to steal personal information and money in bank accounts...

Dowaco affirms that at present, the company does not implement any contract re-signing program, does not require customers to provide OTP codes, does not send strange links, and does not collect any additional fees other than the officially announced monthly water bill.

Any calls or messages asking for personal information, bank account details, or money transfer instructions are scams. The company says it does not collect money at home or through personal accounts.

When needing to notify customers, Dowaco only uses the identification number "DOWACO" with standard message syntax such as: "DOWACO thong bao", "DOWACO TB", "DOWACO TB den KH".

Clean water treatment plant of Dong Nai Water Supply Joint Stock Company. Photo: DVCC

Dowaco recommends that people only transact through the company's official channels: Customer Care Center 02513.680680; Website: dowaco.vn or cskh.dowaco.vn. When paying for water or repair and installation fees... only do so through the official account named "Dong Nai Water Supply Joint Stock Company" at the bank, collection unit, e-wallet or at Dowaco's transaction points.

Customers absolutely do not provide OTP codes, bank information, or ID cards; do not click on strange links; do not transfer money according to the instructions of strangers. If someone comes to your home and asks you to sign documents or shows signs of suspicion, you should immediately call the hotline or report to the authorities.

Hoang Loc

Source: https://baodongnai.com.vn/kinh-te/202512/cong-ty-cap-nuoc-dong-nai-canh-bao-thu-doan-lua-dao-ae015fa/