To date, the Provincial Public Service Center has received, processed, and delivered results for over 1,200 administrative procedures from 18 agencies and units, including 15 departments and agencies under the Provincial People's Committee and 3 agencies under the central government. In 2025 alone, the rate of timely and on-time results at the center reached 99.9%; the satisfaction rate was 97.14%, satisfaction was 2.86%, and there were no dissatisfied ratings. Notably, citizens and businesses highly appreciate the professionalism and service attitude of the civil servants and officials in guiding, receiving, processing, and delivering results for administrative procedures.
In early January 2026, upon arriving at the Provincial Public Service Center, we were immediately greeted by staff diligently guiding Ms. Nong Thi Lan (Con Rieng village, Tan Doan commune) on how to scan the QR code on the posted administrative procedures board. In just about 5 minutes, Ms. Lan was able to proficiently look up the necessary information.
Ms. Lan expressed: "I am very pleased with the attentive and professional service I received from the staff. I feel like I am truly being served, and I no longer feel apprehensive or burdened when dealing with administrative procedures like before. In particular, during the process of guiding me to look up information on the posted board, the center's staff also showed me how to submit my application online directly on my smartphone."
To gain such trust and positive feedback from the people, the Provincial Public Service Center has recently reformed its leadership and management methods, adhering to the spirit of "being close to the people, understanding the people, and serving the people" in the process of implementing its tasks.
Ms. Hoang Thi Luan, Deputy Director of the Provincial Public Service Center, said: "Every year, right from the beginning of the year, we direct the development and issuance of a plan for the year's tasks, in order to concretize the implementation. Besides that, we also proactively innovate our service mindset, considering convenience and saving time and costs for people and businesses as the measure of our operational effectiveness."
One of the most notable highlights is the standardization, public disclosure, and transparency of the entire administrative procedure process. The system of procedures, required documents, processing times, fees, and charges are fully listed and easily accessible. In December 2025, the center installed two large bulletin boards with QR codes on either side of the entrance, replacing all the old procedure booklets. Simultaneously, the center maintains four computers, four scanners, and two printers near the administrative procedure listing area to support organizations and individuals in accessing information on the National Public Service Portal.
Simultaneously, the Provincial Public Service Center focuses on promoting the application of information technology and digital transformation in receiving and resolving administrative procedures. The deployment of high-level online public services, receiving applications via the internet, and delivering results through public postal services has created more flexible options for citizens and businesses, especially those far from the administrative center. In 2025, 116,059 applications were received and processed online out of a total of 129,454 newly received applications, achieving a rate of 90%.
The workspace at the center is also scientifically organized. Reception areas, information retrieval areas, and waiting areas for document processing are logically arranged; the automatic queuing system and screens displaying document processing progress help citizens easily track their progress and reduce waiting time. In particular, the staff working at the center are carefully selected and professionally trained, with an emphasis on communication skills, a sense of responsibility, and a service-oriented attitude.
Mr. Vu Chau Khanh, a civil servant responsible for receiving and returning administrative procedure results at the Provincial Public Service Center of the Department of Construction, said: "I always strictly adhere to the center's regulations on conduct and communication, maintaining a professional attitude when interacting with citizens who come to carry out administrative procedures. In particular, when citizens encounter difficulties in the process of completing administrative procedures, I will assist and guide them so that their issues can be resolved quickly and conveniently. In 2025, in the field under my responsibility, the rate of applications with results returned on time and ahead of schedule will reach over 98%."
Through continuous efforts, the Provincial Public Service Center is gradually realizing the spirit of putting citizens and businesses at the center of service, contributing to building the image of a professional and friendly administration, for the satisfaction of citizens and businesses.
Source: https://baolangson.vn/thuan-loi-hoa-thu-tuc-cho-nguoi-dan-5072077.html
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