J&T Express promotes the "On-time delivery" culture.

J&T Express has launched the "On-Time Delivery - Complete Receipt" contest to encourage employee morale and bring joy and satisfaction to customers.

The second half of 2024 is the peak shopping season, a race against time for retailers and delivery companies. The "On-Time Delivery - Complete Service" competition organized by J&T Express serves as a stepping stone to strengthen the unity and cohesion of all links in the operational system. This, in turn, enhances service capabilities, aiming for the utmost care and maximum benefit for customers.

The competition aims to boost employee morale and bring satisfaction to customers nationwide.

First held in 2022, J&T Express's "Smiling Angels - Delivery with a Thousand Smiles" contest garnered attention for discovering outstanding delivery personnel and spreading inspiring stories. To date, the contest has become a meaningful annual event for this express delivery brand. According to brand representatives, the contest aims to find and honor outstanding individuals and teams, those who demonstrate strong professional skills and consistently deliver the best value to customers.

In 2024, to celebrate J&T Express's 6th anniversary in Vietnam, the competition returned with great enthusiasm under the theme "On-Time Delivery - Complete Receipt," organized on a large scale across the entire system. This year's competition expanded to include official delivery staff and network and business post offices nationwide. The competition ranked and awarded prizes based on three criteria: demeanor, performance, and attitude, with a total cash prize of 3 billion VND and numerous other gifts.

"On-time" and "thorough" delivery is a top priority at J&T Express.

With the theme "On-Time Delivery - Complete Receipt," delivery staff in particular, and J&T Express's nationwide network of post offices in general, will have the opportunity to showcase their ability to support customers with complete delivery and receipt services. They will also be there to assist customers during difficult times or when order issues arise. The competition's theme also answers the question reflecting J&T Express's goal and the team's shared commitment to "On-Time Delivery - Complete Receipt." "This is not just a responsibility, but also a commitment to providing maximum care so that customers can confidently entrust their orders to J&T Express," explained a brand representative.

For J&T Express, continuously improving the quality of its workforce, especially its frontline delivery team, is a key factor in optimizing customer experience and increasing satisfaction. Currently, J&T Express is the only delivery company in the market to achieve 100% on-time delivery, according to the 2023 postal service quality report of the Ministry of Information and Communications . "On-time delivery - Complete receipt" is not only an activity that contributes to affirming J&T Express's distinctive delivery culture but also a way for the brand to demonstrate its commitment to meeting user needs. At the same time, it inspires enthusiasm, love, and pride in its employees.

Source: J&T Express

Source: https://phunuvietnam.vn/jt-express-phat-huy-van-hoa-giao-dung-gio-nhan-chu-toan-thong-qua-cuoc-thi-cho-nhan-vien-20240729170626567.htm