The Standing Committee of the Chau Phong Commune People's Committee inspects the work at the Commune's Public Administrative Service Center. Photo: MINH HIEN
Efforts to keep the system running
From early morning, the Chau Phong Commune Public Administrative Service Center saw many people coming to complete administrative procedures. At the document reception counters, officials and civil servants continuously guided people in registering electronic identification accounts, submitting online applications, and completing procedures in the digital environment.
This scene partly reflects the operation of the new model in Chau Phong commune after one year of implementing the two-tiered local government model. Established on the basis of merging three communes: Chau Phong, Le Chanh, and Phu Vinh, Chau Phong commune currently has 56,322 inhabitants and an area of 49.28 km² , including more than 5,600 Cham people. The new scale not only expands the administrative boundaries but also brings with it a large volume of work and management responsibilities.
In the field of public administration alone, the commune is currently implementing 402 administrative procedures. In nearly a year, the commune has received more than 5,000 applications. The workload is increasing while the human resources are not meeting the requirements.
Chau Phong commune was allocated 97 staff positions but currently only has 57 employees, lacking 40 positions. According to Mr. Nguyen Van Hop, Vice Chairman of the People's Committee of Chau Phong commune, the biggest pressure after the merger is the shortage of personnel while the population and workload have increased significantly. To ensure smooth operation, the commune has reviewed and reorganized job positions; clearly assigned responsibilities to specific individuals; assigned specialized staff to the Public Administrative Service Center; and promoted digital transformation in handling administrative procedures. Many staff members have to handle multiple tasks simultaneously, processing newly arising files while also addressing transitional tasks after the merger. The pressure is greater, the demands are higher, but the goal of serving the people remains paramount.
Evaluating the new model after one year of operation, the Party Secretary of Chau Phong commune, Nguyen Thanh Lam, said that difficulties regarding human resources, facilities, and information technology infrastructure can be gradually overcome. The important thing is the sense of responsibility of officials and civil servants towards the people. "We may be short of staff, but we must not lack responsibility; the pressure is great, but we must not let the people's needs be delayed," Mr. Lam said.
Customer satisfaction is the benchmark.
Over the past year, Chau Phong commune has received 5,026 applications and administrative procedures. Of these, the rate of online applications reached 99.4%; the rate of timely and early resolution reached 98.5%; 100% of the results of administrative procedure resolution were digitized, and the satisfaction level of people and businesses reached 100%.
This result stems from the acceleration of administrative reforms and digital transformation in the operation of the administrative apparatus. At the Chau Phong Commune Public Administrative Service Center, many processes, from receiving, circulating, processing to delivering results, are carried out electronically, making it more convenient for people to complete administrative procedures.
Mr. Nguyen Van Hop stated that despite difficulties in human resources and infrastructure, the commune has always identified administrative reform and digital transformation as key tasks. Besides investing in equipment, the commune mobilizes community digital technology groups, union members, and youth to support people in accessing online public services. "Taking people's satisfaction as the measure of service quality" has become the guiding principle for local officials and civil servants," Mr. Hop said.
While processing her child's birth certificate at the Chau Phong Commune Public Administrative Service Center, Ms. Fala Giáh said: "I received attentive guidance from the staff from the initial application to the completion of the paperwork. The application was processed quickly, the procedures were smooth, and I am very satisfied."
Source: https://baoangiang.com.vn/khong-de-cham-viec-cua-dan-a490403.html
