The Party Committee and government of Lam Binh commune have identified that reforming leadership thinking is a breakthrough. Instead of a passive approach, waiting for instructions from higher levels, the commune has strongly shifted to a mindset of "proactive leadership and management".
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| Leaders of the Lam Binh Commune Public Administrative Service Center inspect the processing of documents on the system. |
Comrade Truong Van Quang, Chairman of the Lam Binh Commune People's Committee, affirmed: "We do not allow any management gaps to occur. From the very beginning, tasks have been reviewed and classified according to urgency, prioritizing the immediate resolution of issues directly affecting the people such as land, civil registration, and social welfare. In the two-tiered government model, the commune has become the place to receive and process most administrative procedures that were previously under the authority of the district level."
The Lam Binh commune government has decisively shifted from a "management" mindset to a "service" mindset. Direct dialogues between the government and citizens and businesses are emphasized. The Public Administrative Service Center is structured scientifically and transparently, minimizing processing time. Here, the image of dedicated officials guiding and accompanying citizens has completely replaced the traditional administrative work methods. From July 1st to December 7th, 2025, the Lam Binh Commune Public Administrative Service Center received 1,536 applications, achieving a 98.76% success rate in resolving applications correctly and ahead of schedule (of which 99% were online).
Mr. Ly Van Lam, Director of the Lam Binh Commune Public Administrative Service Center, emphasized: Faced with the increasing pressure of transactions, the team of civil servants regularly works overtime to ensure that the administrative procedures of the people are not backlog.
When Mr. Nguyen Van Thanh from Ban Ke village, Lam Binh commune, came to the commune's Public Administrative Service Center to have his documents certified, he was kindly guided by the staff to submit his application through the online public service portal. Mr. Thanh happily shared: “Previously, getting paperwork done required many trips and wasted a lot of time, but now, with the staff showing me how to create an account and submit applications online, I find everything much faster and more convenient. The procedures are streamlined, and there's no more long waits, which is very helpful for us people in the highlands.”
In the initial stages of operation, the commune faced numerous difficulties due to the civil servants' inability to adapt to the new model, the lack of standardized equipment, and the occasional software system malfunctions due to overload. In particular, submitting applications online was a major obstacle for the elderly.
To address this issue, Lam Binh commune has adopted an innovative approach by implementing the "Digital Literacy for the People" model. The commune has established working groups in coordination with the Youth Union and the commune police to go to each house and school to guide people in installing and using public services on their smartphones.
According to the Department of Science and Technology's assessment, Lam Binh is one of the leading units in the province in implementing digital literacy programs, and its quality of service to the people ranks 23rd out of 124 communes in the province.
Not content with these initial achievements, Lam Binh commune is setting higher goals. The commune aims to ensure that by the end of June 2026, all officials, civil servants, and teachers in the area will be proficient in submitting applications online. This is a fundamental solution to reduce the workload of the one-stop service center and simultaneously enhance the professionalism of the administrative apparatus.
The transformation of Lam Binh is not simply about adapting to a new management model, but a testament to the spirit of determined innovation for the people. The figures on the percentage of online applications and the outstanding ranking on the administrative map are the result of the unity between the Party's will and the people's aspirations. The two-tiered government model here has truly become an effective "extension arm," bringing the policies of the Party and State into life, creating a solid foundation for Lam Binh to make even stronger breakthroughs in the digital age.
Text and photos: Minh Hoa
Source: https://baotuyenquang.com.vn/xa-hoi/202604/lam-binh-lay-nguoi-dan-lam-trung-tam-phuc-vu-fb2293d/
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