To bring digital banking services to the people, especially in rural areas, Agribank Tuyen Quang staff directly visit businesses, shops, units, enterprises, and households to introduce, advise, and support customers on Agribank's convenient products and services; and organize awareness campaigns in all communes about new applications and the benefits of cashless payments.
Agribank staff introduce digital financial services to customers.
Ms. Nguyen Thi Van, from Hamlet 1, Thai Binh, Thai Son Commune (Ham Yen District), happily shared: "Agribank staff helped me install the bank's application on my phone, set up an account, and provided assistance with fingerprint and facial biometrics. They also guided me thoroughly on how to use online banking. Now I'm proficient. With these applications, people in rural areas like mine can make payments or transfer money simply by using their phones, without having to go to the bank. It's very quick, convenient, and accurate."
Agribank's convenient digital services have made things much easier for customers in remote areas. Ms. Lan Thi Hien from Hong Quang commune (Lam Binh district) said: "Not only can I transfer and send money, but with Agribank's services, I can shop, book bus tickets, schedule medical appointments, etc., anytime without having to travel."
To improve customer service quality, Agribank Tuyen Quang has actively promoted a range of cashless payment features and applications on the Agribank E-Mobile Banking platform to the people, creating a comprehensive customer experience. This supports people in conducting payment transactions 24/7 without needing to visit the bank in person, helping them use online payment services, reduce the use of cash, save costs, avoid errors in counting and transporting cash, and minimize risks for customers. In addition, Agribank is also improving the quality of its customer service staff, ensuring that each bank employee acts as an advocate, contributing to the promotion of digital transformation.
With the goal of becoming a digital bank and meeting the requirements of modern banking management, Agribank Tuyen Quang has focused on developing and modernizing its information technology infrastructure in conjunction with human resource development. In particular, Agribank Tuyen Quang has researched and developed digital banking products and services, ensuring safety and security, enhancing customer experience and satisfaction, and effectively implementing card payments and e-banking services for users. This is based on a focus on implementing numerous programs to support customers in opening accounts, obtaining payment cards, and installing and using the Agribank Plus e-banking application. The bank has also strengthened cooperation programs to provide services such as payroll, electricity and water bill payments, and electronic payment collection and disbursement. Agribank has also expanded thousands of payment points via QR-Code, VietQR, etc., facilitating customers' use of cashless payment services. According to statistics from Agibank Tuyen Quang, 80% of customers who registered for and used electronic banking services have had their biometric data collected, ensuring transaction security.
By applying technology and promoting digital transformation, Agribank Tuyen Quang's products and services are increasingly meeting customer needs, improving operational efficiency, and contributing to an increase in the rate of cashless payments. Through this, it is accompanying the banking sector in effectively implementing the Government's national digital transformation program until 2025, with a vision to 2030.
Source: https://baotuyenquang.com.vn/phat-trien-cac-san-pham-dich-vu-ngan-hang-so-206877.html
