Starbucks is paralyzed, forced to use paper and pens for timekeeping.

Starbucks said a ransomware attack on a third-party software provider disrupted its employee timekeeping system.

Starbucks Bloomberg — A Starbucks store in New York, USA. Photo: Bloomberg

On November 25, Blue Yonder, the supply chain management software provider for Panasonic, announced that its system was disrupted due to a ransomware attack on November 21.

Starbucks is among the customers using Blue Yonder software to track shifts and timekeeping for employees in North America.

Therefore, according to a Starbucks spokesperson, stores have to switch to manual methods such as paper and pens for timekeeping.

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However, the incident did not affect the chain's operations. The Blue Yonder breach impacted stores in the US and Canada.

In a message sent to employees, Starbucks said Blue Yonder had not provided a specific timeframe for when the issue could be resolved.

Marina Renneke, a spokesperson for Blue Yonder, shared that they are working with security companies to expedite the system recovery process.

According to CNN , several grocery store chains in the UK have implemented measures to address the issue.

Speaking to Bloomberg News , a Morrisons representative said the Blue Yonder incident affected inventory management systems, but stores are operating well thanks to backup systems.

Sainsbury's also uses Blue Yonder software but hasn't experienced any disruptions because they have an alternative solution. Asda has given a similar response.

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