Satisfaction measures the effectiveness of reforms.

Administrative reform in An Giang is shifting strongly from management to service, using the satisfaction of citizens and businesses as a measure of governance quality, contributing to improving the efficiency of handling administrative procedures.

Frankly acknowledging limitations

According to Nguyen Hoang Thong, Director of the Department of Internal Affairs, the Provincial People's Committee issued plans on administrative reform and improving the PAR Index and SIPAS at the beginning of 2026. To date, An Giang has completed 60 out of 60 assigned tasks in the administrative reform plan and improved the indices, achieving a 100% completion rate. The province has three initiatives recognized by the Ministry of Internal Affairs as achieving high scores: a speech-to-text conversion system, an application for automatic queue numbering via Zalo at the commune level, and a virtual legal assistant for officials and civil servants.

Handling administrative procedures for citizens at the Rach Gia Ward Public Administrative Service Center. Photo: Hanh Chau.

However, according to the results published by the Ministry of Interior, in 2025, An Giang 's administrative reform index only reached 86.5/100 points, placing it in group B and ranking 31st out of 34 provinces and cities nationwide, and 5th out of 5 in the Mekong Delta. Public finance reform only reached 8.02/12 points, ranking last among 34 provinces and cities nationwide. The citizen satisfaction index (SIPAS) reached 81.18%, ranking 27th out of 34 provinces and cities.

The reason for the province's low PAR Index is that 144 complaints and recommendations remain unresolved in administrative procedure reform; at one point, 43 agencies and units were overdue in processing complaints and recommendations on the National Public Service Portal. The disbursement rate of the province's state budget investment plan as of January 14th only reached 74.41% (over 16,131 billion VND out of a total of over 21,678 billion VND). In the area of ​​dialogue and support for businesses, the province recorded 91 recommendations from businesses and investors, but only 58 have been resolved, reaching 63.7%; 33 business recommendations remain unresolved, and 10 tasks assigned by the Government are overdue.

You may also like

Today's fuel prices (June 30): World oil prices rise.World oil prices rose following retaliatory attacks between the US and Iran, but the gains were limited by the gradual recovery of shipping activity through the Strait of Hormuz.

Two-tiered local government at the headwaters of the Tien River: Effectiveness from practice - Part 1: Streamlining the apparatus, shortening the service distance.After one year of implementing the two-tiered local government model, the upstream region of the Tien River has witnessed significant changes in management, administration, and public service. From streamlining the administrative apparatus and promoting decentralization and delegation of power to improving the quality of administrative procedures, the model is gradually proving effective in practice. These developments at the grassroots level not only demonstrate the suitability of the policy of reforming the organizational structure but also highlight the need for further improvement to better meet the development requirements and expectations of the people in the new phase.

Provincial People's Committees must implement full-process online public services.Ministries, ministerial-level agencies, and provincial People's Committees are responsible for implementing and providing administrative procedures in the form of full-process online public services.

The level of citizen satisfaction remains low due to difficulties in accessing administrative services and procedures; the quality of service provided by civil servants; the effectiveness of administrative procedure resolution; and the inadequate handling of feedback and suggestions. Furthermore, the rate of online public services is still low, reaching only 36.07%, and the rate of fully online applications is only 29.3%. In the area of ​​digital transformation, the rate of fully online public services and the rate of fully online applications have not met expectations and have not fully achieved the digital transformation targets.

Administrative reforms serve the people better.

To improve the quality of administrative reform in the coming period, Chairman of the Provincial People's Committee Ho Van Mung proposed that 2026 must be a year of action, discipline, and tangible effectiveness, taking the satisfaction of people and businesses as the highest measure for all reform efforts. Chairmen of the People's Committees of communes, wards, and special zones should implement more decisive, synchronized, and effective solutions to improve the PAR Index to 90 points or higher (Group A) and the SIPAS index above the national average, contributing to improving the province's provincial competitiveness index.

Comrade Ho Van Mung emphasized that the highest goal of administrative reform is to better care for and serve the people. Therefore, each agency and unit must use the satisfaction of citizens and businesses as a measure of operational efficiency; thoroughly overcoming the mindset of underestimating or not paying enough attention to administrative reform. Localities and units must clearly define their responsibilities and have plans to overcome existing shortcomings and limitations. In cases where tasks are not completed due to subjective reasons, they will be considered and evaluated as not having completed their tasks according to regulations.

The Department of Science and Technology is responsible for building and developing e-government and digital government, creating satisfaction among citizens and businesses; commending and replicating good models and initiatives in administrative reform... At the same time, it promotes the dissemination of information on administrative reform; improves the quality of handling administrative procedures; minimizes delayed applications, especially in the fields of land and construction; promptly handles feedback and suggestions from citizens and businesses… gradually building a professional, modern administration that puts citizens and businesses at the center of service.

"We expect the government to improve the quality of service, especially in areas related to access to public administrative services, handling administrative procedures, the quality of service provided by civil servants, and the process of receiving and handling feedback and suggestions from citizens," shared Mr. Nguyen Van Toan, a resident of Rach Gia ward.

United States - Vietnam: Don't miss

Vietnam encourages US businesses to expand investment in high technology.On the morning of June 26th, at the Government Headquarters, Deputy Prime Minister Ho Quoc Dung received Mr. Jeff Place, Supply Chain Director of Coherent Group (USA). During the meeting, the Deputy Prime Minister affirmed that Vietnam encourages US businesses to expand investment, especially in high-tech, innovation, and semiconductor industries.

Encourage U.S. businesses to expand investment in high-tech sectors.Deputy Prime Minister Ho Quoc Dung said that Vietnam welcomes US businesses to continue expanding their operations in Vietnam, especially in high-tech industries and sectors with high added value.

Vietnam and the United States strengthen cooperation in addressing the consequences of war.VTV.vn - On June 22, General Secretary and President To Lam received Acting Secretary of the US Navy Hung Cao.

HANH CHAU

Source: https://baoangiang.com.vn/su-hai-long-do-hieu-qua-cai-cach-a490685.html