Information from the Vietnam National Administration of Tourism (Ministry of Culture, Sports and Tourism) said: The General Department has issued Document No. 906/TCDL-KS to the Departments of Tourism Management of the provinces and cities on propaganda about the find out information before entering into a contract "Owning a vacation".
The document states that, over the past time, the Vietnam National Administration of Tourism has received many applications and letters from citizens related to the purchase of the "holiday ownership" service. The content of the letter reflects that in addition to the buyer (the owner of the week off) is obliged to pay the holiday supplier the amount of the contract value, it also has to pay annual fees or maintenance fees for the holiday. each year is adjusted to increase or decrease abnormally causing damage to the owner; misleading buyers through advertising or concealment, providing incomplete, false, inaccurate information about products, services and some other content.
In order to ensure the legitimate interests of the people, the Vietnam National Administration of Tourism proposed the local tourism management departments to propagate to the people to raise their awareness of the "holiday ownership" model according to the recommendations of the Committee. National Competition Commission, Ministry of Industry and Trade.
Accordingly, people need to understand clearly the nature and benefits of products and services and potential risks. Before deciding to participate in the event to introduce and offer "holiday ownership", people need to find out information about the types of products and services that will be introduced at the event, as well as the supplier through the media or through friends and relatives who attended the event or used the product; pre-determine issues that need to be concerned about benefits and risks to proactively ask for more answers.
Before deciding to enter into a contract, people need to request a full set of contracts, carefully study them, especially on issues such as: The needs of themselves and their families for a long time. In addition, people need to compare the information advertised, offered for sale or "oral commitment" of the business with the official provisions in the draft contract. Especially when there is inconsistency between the information offered for sale and the contract or there are unclear provisions and terms in the contract, consumers need to ask the enterprise to explain, clarify and amend and supplement. .
In addition, people clearly define all costs to be paid within the contract period. Most of the current vacation ownership contracts are long-term contracts, besides the fixed fee at the beginning, consumers will also have to pay many other fees incurred during implementation such as: maintenance fees, annual fees, management fees, operating fees, fees for exercising the right to exchange resort locations... These costs may only be specified in the contract, not in the advertising information. , offered for sale and may not be explicitly specified.
Therefore, people need to carefully understand the conditions and restrictions for the buyer in the enjoyment and transfer of the resort right, for example, when the right to resort is started, whether this service is transferred or not. transfer to others, if so, how long after signing the contract or using the service, are there any conditions attached...
Along with that, it is necessary to clarify the unfavorable terms in the contract. For example, restricting the buyer's right to complain and sue; not allow consumers to cancel the contract; sanctions for handling violations unfairly between the two parties; cases where the service provider is exempt from liability such as not being licensed by the state agency to build (for the type of project/hotel) or the third party does not continue to cooperate (for the type without project/hotel)…
Localities also need to require businesses providing travel services, tourist accommodation and other units providing the service of "holiday ownership" to advertise and provide complete and accurate information; The establishment of a holiday sale and purchase contract must be clear, without adverse terms for consumers such as restricting the buyer's right to complain or initiate a lawsuit.
Localities also need to strengthen the inspection and inspection of units providing "holiday ownership" services to ensure compliance with the provisions of the law and the quality of products and services provided. to consumers; Receive and promptly handle complaints and complaints from citizens according to their competence...
