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Regarding MoMo's system maintenance that led to service disruptions on October 19th, a series of unfounded rumors have spread, directly and seriously impacting the business.
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| MoMo currently offers many practical services. |
MoMo asserts that all rumors are false, deliberately fabricated with the aim of tarnishing the company's image and brand. Fake news must be stopped and eliminated, and social media users need to be vigilant to avoid falling into the trap of fake news.
It is understood that on October 19, 2023, MoMo conducted service maintenance, which resulted in service disruptions and affected customer transactions. With the support of experts, the issue was resolved completely on October 19, 2023. The maintenance was completed, and all services returned to normal operation that same afternoon. Customer account and asset information on MoMo remains absolutely secure.
MoMo stated that in recent days, they have witnessed the spread of much false and baseless information on social media regarding MoMo's service disruptions. They affirm that all this information is fake, deliberately fabricated with malicious intent, aiming to negatively impact customers and damage the company's image.
Disseminating false or inaccurate information is considered defamation, eroding public trust and disrupting the market, seriously affecting the honor and reputation of businesses, partners, and consumers.
A representative from MoMo stated that the company is currently cooperating with relevant authorities to investigate individuals and organizations spreading rumors and fake information. MoMo also urges users to be cautious about false rumors and to make thorough, objective, and accurate assessments of the company's operations.
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