On the afternoon of March 27, VNDirect Securities announced that it had restored the system and was reviewing and re-evaluating to ensure absolute safety and security for customers transacting at the company.
VNDirect also provides an address for customers to look up balances on the My Account system at: https://myaccount.vndirect.com.vn/bao-cao/bao-cao-tai-san/tong-quan-tai- san and recommend that customers change their password immediately after logging into the system.
This is stage 1 of 4 stages that VNDirect publishes the roadmap on its website.
Thus, from the afternoon of March 27, customers can look up their account status and information on VNDirect's My Account.
In phase 2, VNDirect will reopen the money trading system, basic securities trading and derivatives on the basis of sharing with the Exchange. In phase 3, other financial products come into operation again. Phase 4, VNDirect reopens all other features.
Immediately after VNDirect's announcement, investors rushed to look up and change their passwords. However, some people have had difficulty.
One investor said he couldn't change his password because the system "gave errors all the time". Meanwhile, another VNDirect customer said that this securities company has only opened the system for viewing.
A customer named Duc shared that he could still log in to his account and had changed his password. According to this investor, it is possible that because there are too many people entering, the system is slow.
In fact, VNDirect also notes investors about possible slow login status. Specifically, due to the newly restored system and a large number of customers accessing it, errors may occur and customers have to wait for the page to reload.
Thus, at this time, looking up accounts at VNDirect can be done.
However, investors are interested in when phase 2 will be deployed. That is an important stage, when VNDirect reopens the money trading system, underlying securities and derivatives trading systems on the basis of connecting with the stock exchange.
Mr. Nguyen Hung, an experienced investor, commented that phase 2 is the most important and is expected to take the most time. “VNDirect will have to check and control very carefully. This securities company even had to hire a third party to ensure there was nothing unusual and that hackers would not attack again after the system was restored," Mr. Hung shared.
According to this investor, not only VNDirect but also related parties must ensure that hackers will not return and use VNDirect as a back door to attack other securities companies and stock exchanges.
Sharing on VTV on March 26, VNDirect General Director Nguyen Vu Long said the company needs more time, although this is a common form of attack but relatively complicated. VNDirect Securities is reviewing and ensuring the system is truly stable when re-operating.
This week, VNDirect may not be able to trade again. But most investors expressed their desire for the company to review carefully and thoroughly, not allowing hackers to install virtual software running in the background.
They were also not too worried when the stock market in the first 3 sessions of the week was quite peaceful, without panic or sell-off. The market even had strong increasing sessions.
Currently, investors tend to bet on the possibility of the stock market going up in the context of low bank interest rates, abundant liquidity in the market and the possibility that the authorities will soon allow large securities companies to Guarantee for foreign investors to buy first and pay later. This is an important indicator to upgrade Vietnam's stock market from marginal to emerging.
In the trading session of March 27, the group of securities stocks was positive, in which SSI Securities and HCM Securities broke out strongly. Investors predict that if VNDirect resumes trading soon, the group of securities stocks may increase sharply.
Regarding the VNDirect incident, some people believe that disasters can happen to any individual and business. What matters is how you behave. Everyone is waiting for VNDirect's solutions after fixing the problem.
According to General Director Nguyen Vu Long, when the problem is fixed, VNDirect will have a policy to ensure customers' rights and overcome the consequences of days when transactions cannot be made.
