Yen Tu: Affirming the quality of service

In recent days, despite being affected by typhoon number 3, Yen Tu still welcomed a large number of visitors. At Legacy Yen Tu Resort (Uong Bi City), preparatory measures for typhoon prevention and control, implemented early on, helped the resort ensure the quality of service both during and after the storm.

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Tourists experience the services at Legacy Yen Tu Resort.

A week after the storm, Ms. Ngo Thuy's family, tourists from Hai Duong province, still chose Yen Tu as their weekend getaway destination. Ms. Duong shared: "My family had planned to visit Yen Tu before the storm, but after the storm, I was quite worried about ensuring the safety of my family members, as there are elderly people and young children. However, I received very enthusiastic support from the staff and felt completely at ease enjoying the quality of service here."

Not only a favorite destination for domestic tourists, Yen Tu also welcomes a large number of South Korean tourists during the autumn and winter months. On Saturday alone (September 14th), more than 10 South Korean tour groups visited Yen Tu. Tourists were very satisfied with the facilities in the accommodations, the diverse services tailored to their preferences, and the unique Vietnamese cuisine . Ms. Seok Bogeum, a South Korean tourist, shared: “My family has four people. I learned about this resort through recommendations from Vietnamese friends, and I feel completely comfortable here. Despite being affected by the very severe Typhoon No. 3, I find everything here still operating efficiently and professionally. I will definitely recommend this place to my friends and family.”

A group of South Korean tourists visited and worshipped at Yen Tu.

In fact, Typhoon No. 3 left behind significant damage at Yen Tu. Large areas of forest trees were broken and felled, blocking roads. Rivers and streams rose, causing flooding in some areas. Some infrastructure at the historical site collapsed or was damaged. Electricity, water, and telecommunications infrastructure were affected, resulting in water and power outages and loss of phone signal for several days. The Legacy Yen Tu resort also suffered considerable damage, with mud and debris flooding many areas: the parking garage, the Nuong Village restaurant, the Nuong Village market area, etc. The swimming pool was contaminated, and water pipes were clogged. Some machinery was severely damaged. However, thanks to prompt and timely storm preparedness, the resort continued to serve and ensure maximum safety for tourists even during the storm. In fact, on September 10th, just three days after the typhoon, the resort successfully welcomed a group of nearly 250 guests and organized a Gala Dinner for them. Mr. Huynh Hong Loi, Deputy General Manager of Legacy Yen Tu Resort, said: "As soon as we received news of Typhoon No. 3 making landfall, I carefully studied the directives from the province and city. Recognizing this as an extremely dangerous typhoon, I advised the leadership and all staff to immediately develop a response plan, prioritizing the safety of people, especially tourists. Afterward, we moved equipment from low-lying areas to higher ground. At the same time, we constructed three layers of dikes to protect against water in weak areas at risk of landslides."

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Many families bring their young children to Yen Tu for a weekend getaway.

In addition, the unit has stockpiled 5,000 liters of fuel for generators, prepared food supplies in case of storms, and proactively worked with partners to secure raw materials, fuel, and supplies, ensuring the unit's operation and service quality. Staff are encouraged to remain on-site to withstand storms and minimize risks during travel. Furthermore, the resort has established a standby team ready to serve, connect with, and support guests 24/7.

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Tourists have a meal at Nuong Yen Tu village.

Immediately after the storm, some outdoor experiences such as the cable car ride to Yen Tu and the Nuong village festival were disrupted. The resort added other indoor services to meet the needs of tourists, such as massage, yoga, and meditation. As a result, even during the landfall of Typhoon No. 3, the occupancy rate remained at 100% and has maintained 50-70% until now. Notably, with this readiness and continuous connection with tourists, the resort has "scored points" and created a loyal customer base, as well as enhancing its brand value in the eyes of visitors.

The aftermath of Typhoon No. 3 will be a long-term process. The experience of Legacy Yen Tu Resort serves as a lesson for other units to proactively prepare for typhoons and other natural disasters in the future. However, in the short term, tourism businesses hope that the government will direct relevant units to quickly provide stable electricity, water, and telecommunications services. They also hope for timely support programs and policies to attract tourists to Quang Ninh .