When faced with a problem, it is human nature to look for a solution right away. However, sometimes focusing on the solution at the outset can lead to flawed decisions or missed opportunities for innovation. Here are some tips for developing problem-wide thinking.
Ask the right questions
Instead of asking, “How do I solve this problem?”, ask yourself, “Why is this problem happening? What factors are involved? Who is affected and why? If we don’t solve it, what will happen?”…
Learning to ask multi-dimensional questions will help you understand the root cause and uncover potential opportunities for resolution.
The "5 Whys" technique encourages you to ask "Why?" 5 times in a row to get to the root of the problem. For example, with the problem of falling sales, ask why 5 times to find the answer:
- Why are sales down? Because customers are buying less.
- Why are sales down? Because they are not satisfied with the product.
- Why are sales down? Because the product doesn't meet current demand.
- Why are sales down? Because we haven't researched the market thoroughly.
- Why are sales down? Because of lack of proper budget and staff.
This process not only helps you identify the root cause, but also expands the scope of problem solving.
Systems thinking
Think of the problem as part of a system. For example, if you have trouble managing your time, it may not just be you, but also your work schedule, your boss's expectations, or how you prioritize.
By looking at the problem in a systemic context, you can see what changes are needed on a broader scale.
Apply reverse thinking
Try thinking in reverse: Instead of looking for ways to improve sales, ask: "How can I make sales drop even more?"; instead of asking: "How can I finish the job on time?", ask: "How can I make the job late?". Reverse thinking helps you recognize hidden factors and new ways of doing things that you might not normally think of.
Use creative thinking tools
Mind Map: Develop ideas around a main issue and explore the connections between elements.
SWOT Analysis: Look at the strengths, weaknesses, opportunities and threats related to the problem.
Brainstorm and Contribute: Create a space to collect ideas without judgment, then analyze each idea in depth.
Learn from multiple perspectives
Ask for input from people with different expertise or those directly affected by the problem. They may bring new perspectives or solutions you hadn't thought of.
Accept ambiguity and be flexible
You won't always have the answer right away. Accept that expanding on the issue may lead you to unexpected places. Flexibility in your approach is key to getting the best results.
Analyze and evaluate solutions
Evaluate different options: Once you have developed your solutions, evaluate them based on factors such as feasibility, cost, effectiveness, and long-term impact. This step will help you not only find a solution but also make the right decision.
Learning from failure: Sometimes thinking outside the box involves learning from failure. Failure helps you identify factors that weren’t considered and improve your solution.
Source: https://phunuvietnam.vn/cach-xay-dung-tu-duy-mo-rong-van-de-20241205114903374.htm
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