What to do when you lose your savings book

A savings book is a type of certificate that shows the customer's deposit at the bank, clearly stating information about the deposit amount and the interest rate to be received after a certain period of time.

Nowadays, many people choose to open a savings account at the bank to manage their finances safely, effectively and profitably.

When losing a savings book, customers need to follow these steps to solve the problem:

Step 1: Notify the bank

As soon as the customer discovers that the savings book is lost, he/she must notify the bank by calling the hotline or going directly to the transaction counter. This should be done as soon as possible so that the bank can freeze the savings book to avoid risks.

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Illustration: Nam Khanh

Step 2: Carry out procedures for lost savings book at the bank

After notifying the bank, customers need to go to the nearest transaction office to carry out procedures to declare the loss of the savings book.

For convenience in completing procedures, customers should prepare all valid identification documents (citizen identification card/valid passport) and go directly to the bank's transaction office. Here, customers will be guided to fill in all information on the lost book declaration form. After that, the bank will record the information and start the request processing process.

Step 3: Wait for the bank to process

Once the notification is received, the bank will verify and process the request. This process can take from a few minutes to a few days, depending on the bank's regulations.

When the lost savings book has not been closed and is not in a blocked state, the bank will approve the procedure for the customer to withdraw money or reissue the savings book. The customer will be notified by phone or email when the new book is ready to be collected.

Note that when withdrawing money, customers need to present a lost notice with the bank's signature instead of a savings book and carry out normal withdrawal procedures.

2. Notes when depositing money and keeping savings books

Savings book is one of the most important assets when saving. Therefore, to ensure safety and protect your own interests, customers need to pay attention to the following issues:

First, you need to keep your savings book properly. Because it is an important document, it is important to avoid tearing, damage or loss. You should keep your savings book in a cool place, away from moisture. It is best to use a nylon bag or cover the savings book tightly, away from dust and moisture.

Note that you should not share your savings book information. Information related to savings books is very sensitive, so you should not share it with strangers or on social networks. Because this can cause customers to get into unwanted trouble.

Another thing to note is to regularly monitor your savings book. Customers need to regularly monitor their savings book to detect early signs of abnormalities such as torn, lost, stolen savings books... In addition, you should use the bank's application to check whether the savings book is accurate or not.

Most banks provide Mobile Banking/Internet Banking applications to make it convenient for customers to make transactions and view account information at any time.

Notify the bank immediately if you discover any errors or problems with your savings book. If you discover any errors or problems with your savings book, notify the bank immediately for timely support and resolution.

(Synthesized from the websites of Hong Leong, Eximbank, Techcombank , VIB)

Risks when saving online, need to know to avoid Saving online is a convenient and safe choice. But if not careful, customers can lose money because of unnecessary mistakes.