Social work in hospital

Orphaned, Nguyen Pham Ngoc Han (29 years old) depends on her husband. However, since she developed kidney failure, her husband left her. For the past 7 years, she has been living on the support of the hospital. Ngoc Han choked up: “I have end-stage chronic kidney failure, and have to undergo dialysis 3 times a week. With no relatives or home, the hospital is my second home. In addition to the health insurance payment, the hospital's Social Work Department has wholeheartedly supported me with the cost of medicine and dialysis, from 500,000 to 1 million VND/month for the past 7 years. Every day, charity meals help me feel full, but as for medicine and hospital costs, without the support of benefactors and the hospital, I could not have lasted until now…”.

Also having a child with chronic kidney failure, Mr. Vo Van Day (My Thanh ward, Long Xuyen city) confided: “My wife died of kidney failure when my child was only 5 years old. When he was 17 years old, he got sick. My father and I have been living in the hospital for 8 years now. Before, I worked as a porter and a Honda motorbike taxi driver. Since my child got sick, I quit my job as a porter and stayed at the hospital to take care of my child. To keep my child healthy, I try to make a few trips every day, buy more medicine and protein, but this job is now in decline. My son and I live on the support of the hospital and the generosity of sponsors. I am very grateful…”.

An Giang Maternity and Pediatrics Hospital actively supports patients

In addition to material and spiritual support for patients, when people's demand for hospital service quality increases rapidly, social work in hospitals helps meet patient satisfaction. CKI.DD Nguyen Thi Phi Yen (Head of Social Work Department, An Giang Central General Hospital) said that in 2024, the unit will receive and implement the process of registering for outpatient health insurance examination for patients through the application of health insurance cards, citizen identification cards, hospital discharge papers, etc. to shorten waiting time.

At the same time, implement initiatives, improve procedures for queue numbers, receive patients for examination and outpatient treatment. Organize 5 "Free Charity Booths" sessions, free haircuts for relatives of patients undergoing treatment, total cost of more than 200 million VND from contributions from hospital staff and benefactors. The unit also connects with benefactors to support nearly 900 million VND for patients in difficult circumstances being treated at the hospital; consult on registration for examination and treatment via hotline 857 ca...

Dr. Nguyen Duy Tan (Director of An Giang Central General Hospital) shared: “The hospital's Social Work Department has fulfilled its mission of connecting love, supporting patients in difficult circumstances and spreading humane values ​​in the community. When patients are in difficulty, the Social Work Department calls on the community and philanthropists for support. In case of transfer to another hospital, the hospital will allocate support from the Youth Union's Charity Bus Fund.”

An Giang Obstetrics and Pediatrics Hospital is a place to provide health care for two vulnerable groups: women and children. Deputy Head of Social Affairs - Customer Care Department Pham Nguyen Thao Nguyen said that in 2024, the hospital will support the care and support of 147 poor patients, with a total cost of nearly 350 million VND. In addition, from the mobilized resources and contributions of benefactors (more than 440 million VND), the unit carries out many meaningful activities, such as: Examination, free medicine and gifts for the poor; support for heart surgery for children; give gifts to patients; organize "0 VND Fair" ...

Over the years, hospital social workers have always found joy in doing meaningful work; making every effort to fulfill their roles and tasks, contributing to sharing and accompanying many patients in difficulty, helping patients feel secure during treatment. During holidays and Tet, patients also receive special attention. The establishment of the Social Work Department meets the inevitable development needs of the hospital, aiming at the goal of comprehensive health care, gradually building, improving and maintaining positive relationships between medical staff and patients and their families, together towards an increasingly better society.

Social work is a noble profession, with many humanistic meanings. Therefore, Vietnam Social Work Day (March 25) every year is an occasion for society to recognize and honor the contributions and dedication of social workers in general, and in the health sector in particular.

HANH CHAU

Source: https://baoangiang.com.vn/cong-tac-xa-hoi-trong-benh-vien-a419397.html