Vietnam Post Corporation - Vietnam Post has just announced that the unit is testing identification calls in Hanoi city.
With the testing of identified calls in Hanoi, in addition to calls from Vietnam Post's switchboard, there are now also calls from post office staff and Vietnam Post postmen in the capital when contacting customers. All customers display the caller's name as "VietNamPost".
To identify calls to contact customers, Vietnam Post postmen in Hanoi are required to call via the DingDong broadcasting application, while postal staff will make calls via PacknSend software.
In a preliminary assessment of the call identification test, Vietnam Post said that the benefits for service users are increased security, minimizing the situation of subjects impersonating Vietnam postal agents, employees or switchboards. Post calls to announce delivery in order to fraudulently appropriate customers' assets.
As for Vietnam Post, call identification with the support of DingDong and PacknSend software is a technology application solution that helps optimize telecommunications costs compared to conventional mobile switchboards.
In addition, calls from the postman's application or the post office's software will be tied to specific postal items, with clear recording, creating convenience in order management and handling of complaints. , customer problems quickly, promptly, and more transparently.
Vietnam Post plans to both test and evaluate the effectiveness and limitations of the solution for identifying calls of postmen and post office staff, thereby considering expanding deployment throughout the network.
Previously, the Ministry of Information and Communications and network operators used identifiers - Brandname for phone numbers that interact with people. Specifically, from mid-October 10, all phone numbers calling people from units under the Ministry of Information and Communications including the Ministry Office, Department of Telecommunications, Department of Radio Frequency, Department of Press, Department of Safety All information displays the identifier “BO TTTT”.
Calls from telecommunications businesses to customers using the service also display the business's identification name. For example, FPT SHOP identifier of FPT network; LOCAL of ASIM network operator; VIETTELCSKH of Viettel network; or VNPT, VinaPhone of VinaPhone network.
Impersonation of agencies, organizations, and businesses to scam users has been quite common in recent times. Many subjects have used both fixed and mobile phone subscriptions to impersonate officials and employees of authorities, telecommunications carriers, and businesses to fraudulently steal information and appropriate property. people's property.
Deploying call identification is one of the solutions to prevent impersonation and spoofing entities for the purpose of defrauding users.
At the time of announcing the identification of calls by the Ministry of Information and Communications and network operators to people, the Telecommunications Department also recommended: “When receiving calls from fake phone numbers, people need to report to the numbers receiving reports about spam calls, calls with signs of fraud from the Ministry of Information and Communications at 156, 5656 or report to the business. The telecommunications industry manages its subscribers to request processing.
Experts also believe that call identification needs to be expanded to many agencies, organizations and businesses, especially businesses that provide services to a large number of users. Because this solution will help limit impersonation of agencies, organizations, and businesses.
