The fact that many professional cadres and civil servants in some wards and communes of Thanh Hoa City have just sent an apology letter to citizens for not being able to return the dossier on time, causing two opposing opinions.
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Most public opinion supports, thinks that this is necessary. But there is also a part of people who think that… it's just a matter of course! Slow is also slow, the fact that people do not have records to meet personal work requirements has already happened. A letter of apology can not replace the damage that citizens have to suffer.
Public opinion has the right to give its opinion before each event, but that opinion needs to be recognized and evaluated objectively, based on reality.
The reason why many professional civil servants at ward level in Thanh Hoa city could not promptly handle the dossiers for citizens on time is due to the software system malfunction. This is a shared software, not just any ward or commune so that we can proactively fix it soon. Software system failure is unexpected, can also be called force majeure for the grassroots level. There will be officials and civil servants willing to blame the software, abdicating their responsibilities. Similar things have happened in a number of places.
The digital transformation to build digital government in Vietnam is at the beginning stage, software errors are therefore inevitable and need to be overcome gradually. It is necessary that each cadre and civil servant perform their duties and each citizen must share with those difficulties and problems. If everyone insists on their own reasons, civil servants performing their duties will use software problems as a front, and people will take out a delayed appointment to insist on accusing the government of not keeping its word. promise, will further complicate matters, the distance between the people and the government becomes more distant.
In the letters sent to citizens, the following are basically written: This delay causes troubles, costs, and travel effort for citizens, so it is desirable to have citizens' comments to (the writer) letter) to improve their responsibilities in receiving and processing dossiers. In those letters we have seen the sincere intention of the writer, higher than the request of the government where professional civil servants are working. No one wants to be late to have to write a letter like that, whether writing is voluntary or required. Those who receive the letter believing that there are pressing problems will also sympathize with the difficulties that the staff, especially the grassroots civil servants are currently facing, in order to have more sharing. Apology letters probably don't just stop at apologizing for a specific incident, but higher, expressing the government's position that is willing to listen, serve the People. So, don't think of these letters as formal.
Insight
