Keep the trust

- Most life insurance companies operating in our country have recorded a decline in profits in the first half of 2025. So what exactly is “increased costs and less positive financial performance”?

- In the life insurance business, expenses include insurance benefit claims, operating reserves, commissions, sales and administrative expenses. In fact, under normal conditions, these expenses are significant. But when the business suffers from a prolonged decline in profits, large expenses become a threat.

- I thought that after the incident of many insurance companies oppressing customers a few years ago, they found a way to do good business?

- The only right way is to be honest with customers. After many customers canceled their contracts, the business results of most life insurance companies plummeted. Rebuilding trust requires a long time. Many companies in this field are forced to painfully restructure and "replace" the entire executive leadership team.

- That's right. Life insurance business aims at protection. After decades of prosperity, life insurance in our country has been competing to increase revenue and profit in unfair ways. Fierce bargaining has made them wake up and do business properly. To have goodwill from customers, businesses always need to maintain trust.

CROSSED WORDS

Source: https://www.sggp.org.vn/giu-duoc-long-tin-post813169.html