Decentralization efficiency

Since the two-level local government model was put into operation on July 1, 2025, Coc San commune has undergone significant changes: decentralization of "clear work, clear people, clear deadlines" has helped administrative procedures to be resolved more quickly and accurately. Records have been digitized, people can look up their status online or at the Public Administration Service Center; matters beyond authority are transferred to higher levels in accordance with regulations and have a processing time limit.

Working scene at Coc San Commune Public Administration Service Center.

With a densely populated area, the requirement is to streamline the apparatus, improve service quality and shorten the time to process procedures. Coc San Commune determined to reorganize the process in the direction of "clear focal points and responsibilities", increase administrative discipline and promote digital transformation to ensure uninterrupted work.

Ms. Nguyen Thi Nhu Quynh - Vice Chairman of Coc San Commune People's Committee said that the spirit of the two-level model is to delegate power to the grassroots in areas that can be resolved right at the commune level, along with tools and responsibility for implementation.

Whatever the commune level can do is assigned to the commune level, along with responsibilities and tools for implementation. We see the apparatus is streamlined, more efficient and the functions and tasks between the provincial and commune levels are clearly defined.

Ms. Nguyen Thi Nhu Quynh - Vice Chairman of Coc San Commune People's Committee.

According to Ms. Quynh, the commune is decentralized and delegated authority in many areas, such as: land management, construction, social security, security and order, certification, and household registration. In particular, administrative procedure reform is given top priority. The locality maintains the rate of early and early results always above 80%; the rest is resolved on time, with no late procedures.

It is noteworthy that each task has a responsible contact. From the One-Stop Department to the specialized departments, files are clearly classified by person, by task, and by processing time.

Data from the Coc San Commune Public Administration Service Center shows that, in the period from July 1 to November 19, 2025, the Center received 1,621 applications, of which 1,564 were online and 57 were in person (equivalent to about 96.5% of applications submitted via the digital environment). 1,508 applications were processed on time; the remaining are under processing or suspended, returned, or canceled according to regulations.

Mr. Le Tuan Anh - Deputy Director of the Public Administration Service Center of Coc San Commune said that when implementing the two-level model, the province has decentralized the commune to handle many procedures right at the grassroots level, the process is organized in a more concise way: documents are received at the One-Stop Department, transferred to the specialized department for appraisal, then the commune leaders review and approve.

Reducing intermediaries helps shorten processing time and people receive timely results.

Mr. Le Tuan Anh - Deputy Director of Coc San Commune Public Administration Service Center.

Urgent working atmosphere at the Economic Department, Coc San commune.

After the administrative unit merger, the scope of management data has expanded. Mr. Ha Anh Duc - Head of the Economic Department of Coc San commune said that the commune has applied specialized software such as land management, business registration, construction licensing combined with the general management system. Officials use specialized software to process documents and synchronize data to the shared system for statistics and reporting.

“This method helps to process documents accurately, in accordance with regulations, and still keep up with progress. When it is necessary to review the situation of land management, construction licensing, or production and business activities, it only takes a few lookups; periodic reports are quickly summarized, with more complete data,” Mr. Duc shared.

In the field of culture and society , the effectiveness of decentralization is reflected in the initiative of the locality. Ms. Truong Thi Van Anh - Head of the Department of Culture and Society of Coc San commune said that the department can directly handle and advise on policies related to social security, education, health, and grassroots cultural activities without having to wait through many intermediary levels. Thanks to that, the time for making decisions is shortened, policies are made closer to the needs of each village and hamlet; coordination between professionals and grassroots is also more flexible.

From the people's perspective, the most noticeable point is that the procedures are more concise and the file status is clearer.

Administrative procedures are shortened and simpler. Today I went to the Public Administration Center to complete the procedures for donating property from my parents to my wife and I. The staff enthusiastically advised and guided me, and the procedures were quick and easy.

Ms. Dinh Thi Trang, Coc San commune.

The changes in Coc San commune show that decentralization is not just about assigning work, but also about reorganizing operations in a way that is clear about responsibilities, has tools, supervision, deadlines, and puts people at the center.

When records are digitized, the process is transparent, each task is associated with a responsible contact; matters beyond authority are transferred to superiors according to regulations and have a processing time limit, and "bottlenecks" of delay are clearly identified.

From there, the effectiveness and efficiency of local government operations are improved, and people's satisfaction level also increases.

Source: https://baolaocai.vn/hieu-qua-phan-cap-post888324.html