The "Listening to the People" model in Luong Son.

With an area of ​​131.24 km2 and a population of over 45,000 people across 54 villages and hamlets, Luong Son commune recognized that relying solely on voter outreach meetings or written documents would make it difficult to fully grasp the thoughts and aspirations of the people. Therefore, the "Listening to the People" model was born, serving as a new bridge between the government and the people.

Comrade Hoang Viet Hong, Permanent Deputy Secretary of the Party Committee, presented a poster containing a QR code pointing to the "Listen to the People" form, placed at the commune's public administrative service center, so that people can scan the code to submit their feedback.

In all residential areas and community centers, posters with QR codes leading to the "Listen to the People" form are widely distributed. Residents can simply scan the QR code on their phones to submit their feedback. Simultaneously, Zalo groups familiar with organizations such as the Fatherland Front, Youth Union, and Women's Union are mobilized to act as "hotlines" to ensure information is quickly and accurately disseminated.

Residents of Luong Son commune participate in a model of listening to the people and conveying their opinions to the commune government.

The important thing is that the Front does not just stop at the role of a "mailbox," but becomes an organization that transmits information to relevant authorities and monitors the results to the end. There are opinions – there is feedback – there is supervision. That is how the commune government apparatus is moving towards serving the people.

Sub-district 6, Luong Son commune, launches a model of listening to the people's voices.

The first pilot program in sub-district 6 was enthusiastically received by the people. Ten organizations and associations received the code and then disseminated it to 310 households with more than 1,200 people. Ms. Nguyen Thi Hong Hanh, Head of the Front Committee of the sub-district, said: "The implementation of this model creates trust and forms a new habit for people in participating in local governance."

Ms. Le Thi Thu Huong shared: "Previously, giving feedback required submitting applications and making multiple trips, which was 'very time-consuming'; now, you just need to scan a QR code, and you get a response within minutes. 'The right to self-governance is clearly demonstrated through our actions.'" Such stories show that the spirit of "the people know, the people discuss, the people act, the people inspect, and the people supervise" is moving beyond slogans into digital life.

Citizen feedback is not limited to issues like roads and sanitation, but spans many areas: land, construction regulations, administrative procedures, disaster prevention, etc. All feedback follows a standardized process: receiving – verifying – classifying – forwarding for processing – monitoring – publicizing results. Every step is digitized: daily monitoring, weekly summaries, reports to the Standing Committee of the Party Committee, People's Council, and People's Committee, and publicly available on the commune's website. Citizens can track the progress of the government's resolution, while the Fatherland Front performs independent oversight. This is a democratic and transparent approach, ensuring that the voice of the people is not silenced.

The Party Committee and the government of Luong Son commune believe that this is a practical application of digital transformation, in line with the spirit of Resolution 57 and the two-tiered government model. The overarching message is: The government should not only manage, but first and foremost serve – serving transparently, efficiently, and with accountability.

Mr. Do Thanh Cong, Standing Vice Chairman of the Fatherland Front Committee and Secretary of the Youth Union of the commune, affirmed that timely feedback is key. The commune will continue to survey satisfaction levels to improve the model, avoiding formalism and ensuring it is substantive. This also means that the government does not evaluate itself, but lets the people rate it.

Many localities have also opened digital interaction channels such as hotlines, on-site reporting, and public service portals. Luong Son commune chose to combine QR codes and Zalo – which is both inexpensive, convenient, and easy to replicate. The noteworthy point is not just the tools, but the commitment to responding and publicly disclosing the results. That is the true "measure" of a responsible digital administration. "Have an opinion – Speak up! Have a complaint – Send it! The Fatherland Front listens, the government responds!" – this simple slogan has now become a commitment to action in Luong Son. This contributes to Luong Son becoming a civilized, modern, and livable locality.

Le Chung - Thuy Anh

Source: https://baophutho.vn/mo-hinh-lang-nghe-dan-noi-o-luong-son-238863.htm