Model of "Listening to people speak" in Luong Son

With an area of ​​131.24 km2, a population of more than 45 thousand people, 54 villages and sub-regions, Luong Son commune determined: If we only rely on voter meetings or paper documents, it will be difficult to grasp all the thoughts and aspirations of the people. From there, the model "Listening to the people speak" was born, as a new bridge between the government and the people.

Comrade Hoang Viet Hong, Standing Deputy Secretary of the Party Committee, presented a poster containing a QR code pointing to the "Listening to the people" form located at the Commune Administrative Service Center for people to scan the code to send feedback.

In all residential groups and cultural houses, posters with QR codes leading to the “Listen to the People” form were widely distributed. People only needed to scan their phones to send their feedback. At the same time, Zalo groups familiar with mass organizations such as the Fatherland Front, Youth Union, Women’s Union, etc. were mobilized as “hotlines” to circulate information quickly and to the right address.

People of Luong Son commune participate in the model of listening to people speak and conveying opinions to the commune government.

The important thing is that the Front does not stop at the role of a “receiving mailbox”, but becomes an organization that transfers information to the authorities, and monitors the results to the end. There are opinions – there is feedback – there is supervision. That is how the communal government apparatus is moving towards service.

Sub-district 6, Luong Son commune launched a model of listening to people speak

The first pilot in Sub-area 6 has received enthusiastic response from the people. 10 organizations and unions received the code and then spread it to 310 households with more than 1,200 people. Ms. Nguyen Thi Hong Hanh, Head of the Sub-area Front Work Committee, said: The implementation of this model creates trust and forms new habits for people to participate in local governance.

Ms. Le Thi Thu Huong shared: In the past, to give feedback, we had to fill out a form, go back and forth many times, “it was very time-consuming”; now we just need to scan the code, and a few minutes later we have a response. “The right to ownership is practiced as clearly as seen”. Such stories show that the spirit of “people know, people discuss, people do, people check, people supervise” is moving beyond slogans to enter digital life.

People's feedback is not limited to roads and sanitation, but spans many areas: land, construction order, administrative procedures, natural disaster prevention... All go through a standard process: Receiving - verifying - classifying - transferring for processing - monitoring - publicizing results. Every step is digitized: daily monitoring, weekly synthesis, reporting to the Standing Committee of the Party Committee, People's Council, People's Committee and publicizing on the commune website. People can monitor how far the government has resolved the issue, while the Front performs the task of independent supervision. This is a democratic and transparent way of doing things, so that people's voices do not fall into a void.

The Party Committee and the government of Luong Son commune believe that this is a practical digital transformation application, in line with the spirit of Resolution 57 and the two-level government model. The consistent message is: The government must not only manage, but first and foremost serve – serve transparently, effectively, and with accountability.

Mr. Do Thanh Cong, Permanent Vice Chairman of the Vietnam Fatherland Front Committee and Secretary of the Commune Youth Union, affirmed: timely feedback is the key. The commune will continue to survey the level of satisfaction to improve the model, avoid formality, and ensure it is substantive. That also means that the government does not evaluate itself, but lets the people give the score.

Many localities also open digital interaction channels such as hotlines, on-site feedback, and public service portals. Luong Son commune chose to combine QR + Zalo - cheap, convenient, and easy to replicate. The point worth mentioning is not only the tool, but also the commitment to respond and publicize the results. That is the "measure" of a responsible digital administration. "If you have an opinion - Speak up! If you have feedback - Send it! The front listens, the government responds!" - that simple slogan has now become a commitment to action in Luong Son. That is what contributes to making Luong Son a civilized, modern, and livable locality.

Le Chung - Thuy Anh

Source: https://baophutho.vn/mo-hinh-lang-nghe-dan-noi-o-luong-son-238863.htm