"Opening for extended hours" to serve the public.

HNN - Maintaining overtime work not only helps reduce the backlog of applications but also contributes to changing the image of local government towards serving and accompanying the people.

Officials at the Chan May - Lang Co Commune Public Administrative Service Center receive and process applications and procedures from the people.

"The work is not finished; it must be completed."

Visiting Chan May commune in Lang Co district one weekend evening, at over 6:30 PM, the lights in many offices were still on. The sounds of printers and discussions about work continued in the commune headquarters. In front of their computer screens, several officials were intently reading and processing documents with a steady rhythm of typing. I asked Mr. Tran Hoang, Deputy Head of the Economic Department of the commune, "Why haven't you all gone home yet?" Mr. Hoang smiled kindly: "The work isn't finished; we have to complete it. Everyone is trying their best. My wife and children live in the city center, far from home, so I also stay at the office, only going home on Saturday evenings, or even Sunday afternoons."

Among the officials and specialists in Chan May commune, Lang Co district, Mr. Ngo Quang Huy, a specialist in the Economic Department, is nicknamed "the night shift expert" by many colleagues. Due to a shortage of highly skilled staff and a large workload, Mr. Huy has to work even harder alongside his colleagues to process documents for citizens and businesses.

Huy recounted: Compared to his time working at the Department of Agriculture and Environment of Phu Loc district, the workload at the commune after the implementation of the two-tiered local government system (CQĐP2C) is enormous. He spends almost 30 days a month at the office. His home is 22km from the office, and many days Huy and his colleagues "work overtime" until 7 PM and then take advantage of weekends to process documents. "Working so much can be tiring at times. Initially, my wife and children complained, but they understood. I gradually got used to the work. In return, when I can resolve people's cases and reduce the backlog, I feel happy and relieved," Huy shared.

Chan May Commune - Lang Co District is a large area with many key projects located within the economic zone, industrial park, and free trade zone; therefore, the volume of administrative work is very large, especially in the field of land management.

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According to the Chairman of the People's Committee of Chan May - Lang Co commune, Dinh Ngoc Hung, since the implementation of the 2C Local Government model, many commune-level officials have been determined to "stay" or even "temporarily reside" at the office to handle their work. In particular, since April 11th, the People's Committee of Chan May - Lang Co commune has launched the "Open Weekend for Public Service" campaign, making weekend work even more regular. As a result, after one month of implementation, 70% of the backlog of cases has been resolved.

Not only Chan May - Lang Co commune, but many localities in the southern area of ​​Hue city have been launching and maintaining movements and campaigns in the form of "extending hours" to serve the people, especially on weekends. Typical examples include "Pink Saturday" in Phu Loc commune, mobile teams supporting vulnerable people in carrying out administrative procedures online in Loc An commune, and "Friendly Administrative Saturday" in Vinh Loc commune…

Mr. Tran Thanh Van, Deputy Director in charge of the Public Administrative Service Center of Loc An Commune, shared that when operating the new commune government, the commune leaders were always concerned about how to conveniently handle all procedures for the people. Many villages in the commune have elderly people and vulnerable groups who face difficulties in processing paperwork. Therefore, when deploying mobile teams to directly serve the villages, many documents and procedures were processed quickly, with some even receiving immediate results, much to the delight of the people.

Customer satisfaction is the measure of effectiveness.

In the southern communes of the city, we heard many assessments from residents after the implementation of the 2C Local Government model. Besides the shortcomings that need improvement, especially the speed of processing some specialized documents, many residents still clearly feel the change in the local government towards being closer to and more responsive to the people.

Mr. Tran Huu Ngoc (born in 1961, residing in Nam Phuoc village, Loc An commune) recounted: “I was truly surprised that the local authorities facilitated the processing of my application and issued the land ownership certificate so quickly. Since the land was inherited from my deceased mother, I contacted the government and they provided every possible assistance. Even more surprisingly, they called me to inform me they would be coming to hand over the land use certificate right in the village. I was truly overjoyed.”

Mr. Huynh Cho (born in 1975, residing in Hamlet 4, Phu Loc Commune) shared that for manual laborers like him, completing land ownership documents, which used to be difficult, is now different. “The authorities proactively came to our homes, even on weekends, to resolve issues and help us obtain land ownership certificates for the land we’ve lived on for so many years. We really appreciate the people because they work with responsibility and sincerity,” Mr. Cho expressed.

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According to Pham Van Dao, Vice Chairman of the Vinh Loc Commune People's Committee, going down to each village to support people outside of regular working hours makes the work of officials more difficult, but in return, it brings joy to the people when procedures are resolved quickly and efficiently, reducing travel time and inconvenience. "Since the implementation of the 'Friendly Saturday Administration' campaign until the beginning of June 2026, we have guided and resolved nearly 400 applications for people on weekends. When people are satisfied, the effectiveness of the government's operations is also improved," Mr. Dao said.

Many officials in the communes shared: “There were times when we were very tired, but once we got into the swing of things and became familiar with the work, the pressure lessened. And the smiles of the people whose work was resolved were like a medicine that healed their fatigue and hardship. As Mr. Tran Hoang, Deputy Head of the Economic Department of Chan May Commune - Lang Co, said: “Even when we go to people's homes, we have to hold our computers first and our children later; but we have to do our job, and people's satisfaction is the measure of our effectiveness.”

Text and photos: HUU PHUC

Source: https://huengaynay.vn/doi-song/mo-them-gio-de-phuc-vu-dan-166818.html